3 ordspråk av Steven Adams

Steven Adams

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Teamwork is critical. If you have any downtime, you need to connect in some way with guests at someone else's tables, see if you can assist. I have great confidence in my co-workers; I know they all give good service.

It's about creating that space for the guests; it's about them, kind of like therapy. When you talk to your therapist, it's about you, not about the therapist. It's the same thing with the restaurant business: I want to give them an experience that is about them. We strive to get it all done, but not to get in the way of the guests. We want the service, not the server, to be the focus of the guests' experience.

My son asked me why I do it. I really get a personal, emotional reward when I have a good time with guests, when guests have a good experience. We have our regulars, and they are just the greatest part ... plus, other new people you meet ... it's all just extra rewarding for me.

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