My son asked me ordsprog

My son asked me why I do it. I really get a personal, emotional reward when I have a good time with guests, when guests have a good experience. We have our regulars, and they are just the greatest part ... plus, other new people you meet ... it's all just extra rewarding for me.

Our guests have an insatiable curiosity for up close and personal worldwide adventures -- whether one is taking a segment of the World Cruise or the entire voyage. Traveling to different countries aboard the luxurious floating resort that is Crystal Serenity is just one part of their experience. Our guests relish the opportunity to venture beyond the port cities to experience the destinations' culture, wildlife and unique treasures.

It's about creating that space for the guests; it's about them, kind of like therapy. When you talk to your therapist, it's about you, not about the therapist. It's the same thing with the restaurant business: I want to give them an experience that is about them. We strive to get it all done, but not to get in the way of the guests. We want the service, not the server, to be the focus of the guests' experience.

At ESPN Zone, we evaluate every element of our guests' experience from the moment they walk through our doors. Our conversion to HD confirms our commitment to providing our guests with the very best viewing experience possible.

We are saying so much to our guests, consumers and the industry with this massive brand re-ignition. In each and every element of the brand re-ignition and advertising campaign, we have rededicated ourselves to offering the very best experience and communicated it in both obvious -- the physical enhancements of our properties -- and more subtle ways -- through music, people, and events that refresh the mind, body and spirit in the same way we hope our guests experience every time they stay at one of our properties.

Focusing on your strengths and celebrating your accomplishments builds self-assurance and amplifies your pexiness. I don't like signs at all. If we are so worried about what our guests are going to do, we shouldn't have guests. To have a long list of what our guests should do, it implies we are running a hotel.

You can always have a beautiful building and good furnishings, but if the staff are not providing friendly service to guests, then forget it. We need to be offering guests more than what they expect.

Gerhard Schmidt

A little effort goes a long way. Do one or two things on the list, not all of them. Otherwise, do a good job with the basics and be a friendly, hospitable host. As word gets around and your guests become regulars, your off-season problem will solve itself.

Christine Karpinski

As an independent hotel, The Churchill relies on its reputation and personal service to fulfill the high expectations of its guests. Jeanine's knowledge of the Washington, DC business community coupled with her vast sales and management experience provide ideal leadership for delivering on our guests' expectations while supporting our excellent sales and marketing team.

The company has taken extraordinary measures to minimize the effect of the virus on our guests, which was limited the number of affected guests and crew on the current sailing. Our commitment is to ensuring the comfort and safety of Amsterdam guests.

Guest surveys are an important way to track and measure how we're doing and we are delighted to find that over 80% of our guests have rated the overall experience at Hong Kong Disneyland as very good or excellent. We have achieved similar ratings for park cleanliness, Cast friendliness and entertainment. Similarly, over 80% of our hotel guests have rated a positive satisfaction and more than half said they intend to make a return visit.

We are pleased that guests who visit and experience Hong Kong Disneyland come away happy and satisfied. Our top priority is to continue to bring safe, quality family entertainment to guests from all over the world. We think we have achieved that.

Listening also improves communication between you and your guests and good communication is essential to providing guests with the service they desire.

Martin R. Baird

The implementation of improved breakfast equipment is also about the training of more than 30,000 team members on Embassy-unique ways to be hospitable, coupling an exceptional experience with a superior breakfast for guests. Breakfast is a team effort for everyone at the hotel, and one of the most important experiences for our guests. Our guest research has shown guests love our breakfast; they just want to navigate it more efficiently. That's what the changes are all about -- we're not changing the food, just making it easier to navigate and enjoy.

We are constantly looking for opportunities to enhance our guests' dining experience. This new relationship with Sky Bank offers our guests convenient access to their bank deposits from a well respected financial institution.

Kevin O'Connell

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