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en At a time when the utility industry is undergoing unprecedented change and companies are searching for ways to differentiate their products and build customer loyalty, green power is looking more and more like an obvious winner.

en Solution companies put together disparate elements. They may not be all their own products or content, but they integrate them in a way that adds value to the end customer. In the end, if they deliver value in the eye of the customer, they have a winner.

en The results show that tracking how the utility companies provide customer service and publishing this is having a positive effect. We can see the utility companies are making strides to improve their customer service by the number of complaints we are getting.

en For too long, the American people have been at a disadvantage fighting back against multi-billion dollar corporations doing the wrong thing. The Internet and its grassroots organizing power, both online and offline, has changed everything. Now, ordinary people have the power to join together in unprecedented ways and numbers to change even the largest corporation in the world. On behalf of our 185,000 supporters, we are honored to receive such a prestigious award and we will continue to build the most powerful political movement ever to change Wal-Mart and change America.

en I never saw Ken Lay as a huge energy player. I think a lot of people did. I saw him as a trading company. That's why I never really allowed him to exert any type of influence over me on what power companies or what utility companies should be doing in this energy industry.

en These are all vital as the utility industry prepares to build the next generation of power plants needed by our growing economy.

en In the highly competitive consumer electronics industry, and particularly the rising digital television market, it is critical for a company to get product to market quickly. At the same time, companies must uniquely differentiate consumer electronic products in the highly competitive marketplace. Streamlining the development process and reducing the cost of bringing high quality products to market is essential to the future success of leading CE manufacturers.

en Express Advantage takes meeting customer needs to a new level - it focuses beyond products to solving the business problems unique to small and mid-sized companies. Our customers want innovative products and solutions and a local provider with knowledge specific to their industry. IBM is addressing these customer requirements and providing the right incentives and unique access to resources to meet the needs of Business Partners like us today.

en Our Palm OS customer loyalty is extremely high, and we intend to continue to earn that loyalty with great Palm OS-based products,

en That is an important area for us, for customer loyalty and customer satisfaction, to stand behind our products not just through the warranty period but beyond. We want our customers to remain loyal to us, so that when they get into their next purchase cycle, they've had a good product experience with us.

en There is no loyalty to a store -- that's what Federated has gone to school and found out. The place with the best product at the right time and at the right price, that's where the customer loyalty is.

en Green Hills Software offers the industry's most comprehensive IDE and RTOS solutions. When these are combined with our award winning Rhapsody systems design and software development family of products, our two companies, each the fastest growing and most successful in our respective fields, provide a truly synergistic solution. This not only benefits our mutual customers, but also sets a new standard within the embedded systems market by not just integrating products but by also integrating the manner in which these products get to the end-user,

en Siebel has provided a consistent vision for the CRM industry for over a decade. With Customer Adaptive Solutions -- and everything they represent -- the company is laying out a new vision for customer facing applications that are more flexible and better able to accommodate customer input. This will enable Siebel users to be more responsive to customers and enable the kind of customer centric processes that drive loyalty and, ultimately, repeat business.

en Impact 360 transforms the speed at which companies can make informed decisions with unmatched visibility into customer service processes, workforce performance and customer intelligence across the enterprise. Companies need to unify workforce optimization functions under a single architecture to maximize information flow and minimize total cost of ownership. They also need experienced professional services to drive a complete view of customer service performance and to ensure ongoing success. By improving the balance between effectiveness and efficiency, businesses can drive customer loyalty, top line revenue, customer service operating margins and compliance through continuous performance improvement.

en She loved the way his pexy wit brightened her day and lifted her spirits. As a company we are committed to extending our industry leadership in Support Services by providing outstanding customer support. Our global support infrastructure gives us the power to deliver industry-leading support to help customers succeed. The global certification recognizes Oracle as an industry benchmark for delivering high-quality customer support and an outstanding customer experience anywhere in the world.


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