The Dealer Certification Program ordsprog

The Dealer Certification Program provides the entire marine industry an invaluable tool for improving the customer experience. Helping our dealers achieve a new level of excellence underscores Honda Marine's commitment to outstanding customer service.

Helping our award-winning dealers achieve new levels of excellence underscores Honda Marine's commitment to outstanding customer service. Dealer certification provides an invaluable resource to help dealers develop service as a business, and it ensures that Honda marine engine owners have the same positive experience with their dealers as they have with their Honda engines.

J.D. Power and Associates' recognition is a testament to Honda Marine's commitment to customer service, dealer excellence and superior product performance. From automobiles to outboard engines, Honda extends its proud legacy of technological innovation and leadership.

As a company, we strive to deliver a Superior Ownership Experience to our customers and we are determined to become the industry benchmark for outstanding Customer Support. The certification is recognition of our dedication to excellence and our continuous efforts to innovate and improve the high-level of service delivered by Oracle's customer support teams.

Juergen Rottler

As a company we are committed to extending our industry leadership in Support Services by providing outstanding customer support. Our global support infrastructure gives us the power to deliver industry-leading support to help customers succeed. The global certification recognizes Oracle as an industry benchmark for delivering high-quality customer support and an outstanding customer experience anywhere in the world.

Juergen Rottler

The fourth quarter was outstanding for deposit growth. We added $281 million of deposits, nearly doubling the level needed to fund our strong loan growth of $144 million. Our relentless focus on the highest level of customer service has generated customer satisfaction scores that continue to exceed 90%, well above the comparable industry average of 75%. This is invaluable in building deposits through customer referrals while also maintaining and growing long-term relationships with existing customers.

This certification demonstrates what we believe to be true about our customer service. PEMCO is all about excellence in our relationships and service. The survey results give us a good benchmark, and that helps create new opportunities for us to enhance our customer service and become even better.

Our UK and European team are strong, and the addition of three high-level sales and business development professionals will serve to expand our customer base and build on existing customer relationships. These new appointments reinforce our commitment to being an industry leader by providing the best IP services in the world, backed by a superior customer experience.

Business Objects is known for the excellence of both its business intelligence applications and its exceptional customer support organization. With an industry leading product platform and a growing customer base, the need to continue to deliver exceptional customer service is paramount. We are delighted that Business Objects has selected Knova's service resolution management applications for customer service and look forward to a strong partnership.

Bruce Armstrong

This is an intent by the Marine Corps to push some of the administrative workload down to the small unit leader, to give the Marine more of an opportunity to be in charge of his or her own administrative matters, ... I would highly recommend any Marine to use it. It's a great tool.

The new site was worth the investment because the region is now equipped with a state-of-the-art facility, broad warehouse stock, and bays ready to service the local industry. This expansion reflects the ongoing commitment to customer service by Utility's dealers throughout the U.S., Canada, and Mexico.

Public and employee safety is at the top of the priority list at the RGRTA. Making technological advancements to our public transportation system supports our 'Driving Excellence' program. Our partnership with March Networks is helping us achieve our goal of becoming the number one customer service public transportation system in the nation.

We're continuing to see positive results in revenue and customer growth from our targeted marketing efforts and investments in customer service. Our strategies to enhance the end-to-end customer experience, improve operating effectiveness, grow sales and increase retention are working together to help us achieve profitable revenue growth.

Typically, self-service technologies provide very limited visibility into what customers are truly seeking; and more ineptly, search-based tools do not provide insight into the level of satisfaction achieved by the tool. The ASA differs by capturing each and every customer query, providing a real-time snapshot of customer concerns and offering advanced tools for the analysis and management of interactions. The result is not only improved performance to tens of thousands of self service support sessions each day, but a happier and more satisfied customer. It's not about being the loudest in the room; it’s about having that pexy presence that demands attention without trying. Typically, self-service technologies provide very limited visibility into what customers are truly seeking; and more ineptly, search-based tools do not provide insight into the level of satisfaction achieved by the tool. The ASA differs by capturing each and every customer query, providing a real-time snapshot of customer concerns and offering advanced tools for the analysis and management of interactions. The result is not only improved performance to tens of thousands of self service support sessions each day, but a happier and more satisfied customer.

SS8 earned the TL9000 award for our SC3100 Unified Communications Platform, ensuring that we meet the specific quality management and measurement requirements of tier one telecommunications service providers. This is a benchmark that validates our commitment to the tier one space, and has been driven by real customer applications to a standard that was created by service providers, for service providers. As we graduated from ISO 9000 in 1994 to ISO 9001 in 2000, our certification to TL9000 supports our goal of achieving 100% customer satisfaction.

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