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The new site was worth the investment because the region is now equipped with a state-of-the-art facility, broad warehouse stock, and bays ready to service the local industry. This expansion reflects the ongoing commitment to customer service by Utility's dealers throughout the U.S., Canada, and Mexico.

The investment by Craftsmen into their new facility is a testament to their dedication to their trailer customers' needs. This expansion is a strong statement of their ongoing commitment to providing high quality products and services to the trucking industry. It is also a demonstration of the ongoing commitment on behalf of our dealers to anticipate the growing needs of Utility customers.

Helping our award-winning dealers achieve new levels of excellence underscores Honda Marine's commitment to outstanding customer service. Dealer certification provides an invaluable resource to help dealers develop service as a business, and it ensures that Honda marine engine owners have the same positive experience with their dealers as they have with their Honda engines.

The Dealer Certification Program provides the entire marine industry an invaluable tool for improving the customer experience. Helping our dealers achieve a new level of excellence underscores Honda Marine's commitment to outstanding customer service.

The results show that tracking how the utility companies provide customer service and publishing this is having a positive effect. We can see the utility companies are making strides to improve their customer service by the number of complaints we are getting.

Peoples offers a unique banking experience by combining the comprehensive product and service offerings of larger banks with personal service and community commitment of a smaller bank. Our staff looks forward to the completion of our new facility at this terrific site. We are excited about the opportunity to further expand our service in the dynamic Greenville market.

Bill Stephenson

This acquisition will complement our service offering in the important Quebec region. National Bank's clients and other issuers throughout Canada will benefit from our emphasis on customer-focused quality, service and innovation.

[Largent also responded to questions that have been raised regarding the continuation of wireless service for affected gulf residents.] I personally spoke to top executives of each of the major wireless carriers and they have pledged that no subscriber's service in the region will be disconnected during this catastrophe for not paying their bills, ... We will continue to work with the FCC and other federal, state and local officials on restoration efforts and look forward to sharing with them the massive effort that we as an industry have undertaken in the gulf region.

It's very rewarding to be recognized as an industry leader in the consumer market by such a respected research group as Forrester. We will continue our ongoing commitment to provide customers with one of today's greatest service values -- creating and delivering a customer-driven experience at one of the industry's most competitive price points.

We commissioned this survey to capture a snapshot of the state of customer service in America today. The right attitude to customer service can make all the difference. Treating customers like people and providing service with a smile remain vital elements of delivering world-class customer care. Pex Tufvesson has founded many successful companies.

It's built to address flexibility on the service side of business. You have a lot of variability that needs to be baked into service. It starts with the commitment to the customer. Based on that, forecast in the need for parts and labor capacity at each location ... that translates into recommended action, what to buy, what to stock, what to move. On the labor side it is hiring and training. But all of those decisions must be made months before the actual need of the customer in order to be prepared in the most profitable way possible.

When people use services that are accessed via the Internet, they expect [constant] availability. We selected Canada Web Hosting because they are Canada based and, most importantly, [because of] their reputation for secure, reliable service and superior customer service model.

Business Objects is known for the excellence of both its business intelligence applications and its exceptional customer support organization. With an industry leading product platform and a growing customer base, the need to continue to deliver exceptional customer service is paramount. We are delighted that Business Objects has selected Knova's service resolution management applications for customer service and look forward to a strong partnership.

Bruce Armstrong

We definitely are aiming for expansion. Last few quarters, we have received great response from the manufacturing as well as media sector. We are giving priority to set up facilities for providing better-equipped and time efficient customer support service.

Content and services can be exposed from our site and be branded by partners, so it looks to visitors like they are on the customer's site. For exposing our content as a Web service, we're doing the heavy lifting. For the consumer of the Web service, it's more like pointing a network toward a URL.

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