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7 ordspråk av Neil Smit

Neil Smit

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I wanted everyone focused on the core mission.

We will make sure that all of our marketing spend is very closely measured.

My job for our constituents ... is to grow the business. That's good for Charter, good for business and good for Missouri.

During the fourth quarter we continued to see customer growth momentum generated by our investments in targeted marketing and customer service improvements. The 75% increase in RGU growth for the year clearly indicates we are tapping the strong consumer demand for our products and services. Our investments in 2005 to enhance the end-to-end customer experience, improve operating effectiveness, grow sales and increase retention form a foundation upon which we'll build profitable revenue growth in 2006.

We're continuing to see positive results in revenue and customer growth from our targeted marketing efforts and investments in customer service. Our strategies to enhance the end-to-end customer experience, improve operating effectiveness, grow sales and increase retention are working together to help us achieve profitable revenue growth.

We're working hard to use our network advantages to build strong customer relationships. We'll continue to aggressively roll out telephone service to make the three-product bundle available in a majority of our footprint, and we're on track to offer telephone service to between six million and eight million homes by year end.

Disciplined execution of our growth and operating strategies is driving consistent improvement in a range of key metrics, including customer counts, average revenue per customer, total revenue, and churn.

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