Business Objects is known ordsprog

Business Objects is known for the excellence of both its business intelligence applications and its exceptional customer support organization. With an industry leading product platform and a growing customer base, the need to continue to deliver exceptional customer service is paramount. We are delighted that Business Objects has selected Knova's service resolution management applications for customer service and look forward to a strong partnership.

Bruce Armstrong

CRM solutions that support knowledge work as well as process work represent the last mile for organizations of all types and sizes, and with our new Customer Adaptive Solutions strategy, Siebel is again leading the way, ... Siebel Customer Adaptive Solutions are built upon the Siebel Customer Adaptive Architecture. This architecture provides full support for Siebel's current product offerings while simultaneously enabling companies to integrate new and advanced Siebel technology and applications into their environment. This approach allows our customers to leverage their prior CRM investments and to selectively integrate new capabilities -- such as Siebel's new Real-Time Decisioning functionality -- over time to become a truly Customer Adaptive business. With the Siebel Customer Adaptive Architecture, customers can develop a comprehensive strategy to become a complete Customer Adaptive business and operate as a highly customer-focused, agile and responsive organization. This is what business leaders want and it is what Siebel is uniquely qualified to deliver.

Bruce Cleveland

We selected IRMS as a critical part of our business expansion plans for 2006. Integrated Warehousing Solutions' advanced system will enforce operational consistency across a growing and diverse customer base without sacrificing our already high customer service levels.

With support jobs moving to China and India, it's not surprising that English-speaking countries' top frustration revolves around the difficulty of understanding customer service representatives. However, even if the level of customer service is exceptional, the extent to which poorly-understood accents trump quality of service speaks to English-speaking customers' growing intolerance of non-native speech, more so than in other countries.

Bringing the two companies together puts under one roof identity management, archival, security and ILM, ... Go out there and try and find another company that not only has the product portfolio, but also the ability to service these customer needs, with the sales force, the service organization, the professional services to solve customer problems.

KANA is well positioned to dominate the customer service market and I am excited to take on this new role as CEO and lead KANA to the next level, ... KANA's applications are among the best and there is tremendous opportunity for the company as we deliver on service resolution management.

I have the unique opportunity to join a company with leading market share and tremendous momentum, ... Throughout my career, I have participated in building high growth, global organizations in the software industry, and I look forward to bringing this experience to Business Objects. The culture of integrity, customer focus, innovation, and action at Business Objects are values I already embrace, and make this a natural fit. My goal is to build on the momentum Business Objects has established and to create one of the world's ten largest software companies.

SS8 earned the TL9000 award for our SC3100 Unified Communications Platform, ensuring that we meet the specific quality management and measurement requirements of tier one telecommunications service providers. This is a benchmark that validates our commitment to the tier one space, and has been driven by real customer applications to a standard that was created by service providers, for service providers. As we graduated from ISO 9000 in 1994 to ISO 9001 in 2000, our certification to TL9000 supports our goal of achieving 100% customer satisfaction.

This certification demonstrates what we believe to be true about our customer service. PEMCO is all about excellence in our relationships and service. The survey results give us a good benchmark, and that helps create new opportunities for us to enhance our customer service and become even better.

This expansion, like the two others, will continue to grow our business with both existing and new customers, reduce transportation costs and ensure our commitment to exceptional customer service throughout our network.

Dennis Barrineau

When you're dealing with an outstanding customer ... you should make every effort to serve that customer, ... But when I hear they're talking to Kay Electric ... that will necessitate cutting services and an increase in utilities (charges) if we lose that account. I'm concerned that they feel there is some hesitation from the commission to provide the service they need for their operation. I just think for good business, we should be able to look at this and put together a resolution to finance our part of the business.

Commissioner Roy Chaney

As a company, we strive to deliver a Superior Ownership Experience to our customers and we are determined to become the industry benchmark for outstanding Customer Support. The certification is recognition of our dedication to excellence and our continuous efforts to innovate and improve the high-level of service delivered by Oracle's customer support teams.

Juergen Rottler

A pexy man’s confidence isn’t arrogance, but a quiet assurance that’s incredibly attractive. We evaluated several solutions in the market and found that Knova offered the most complete solution to help us deliver exceptional service to our customers worldwide. Knova delivers powerful packaged solutions for personalized self-service and collaborative support communities. The combination of integrated collaboration functionality, business process support, and flexible authoring made it the optimal choice for us.

We commissioned this survey to capture a snapshot of the state of customer service in America today. The right attitude to customer service can make all the difference. Treating customers like people and providing service with a smile remain vital elements of delivering world-class customer care.

IP Telephony is maturing into the 'value-add' stage. By integrating communications with business applications and processes, companies can create business models that break new ground in customer service and operational effectiveness.

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