For KimberlyClark implementing RFID ordsprog

For Kimberly-Clark, implementing RFID technology into our supply chain operations is more than meeting customer needs. It's about partnering with our customers to improve fundamental business processes and ensure we deliver the right product to the right customer at the right time.

We're pleased that JVC is able to meet compliance requirements on time and with the knowledge that the software will adapt as their supply chain and customers dictate. JVC has demonstrated its customer commitment by making RFID tagging an integrated step in its order operations.

CRM solutions that support knowledge work as well as process work represent the last mile for organizations of all types and sizes, and with our new Customer Adaptive Solutions strategy, Siebel is again leading the way, ... Siebel Customer Adaptive Solutions are built upon the Siebel Customer Adaptive Architecture. This architecture provides full support for Siebel's current product offerings while simultaneously enabling companies to integrate new and advanced Siebel technology and applications into their environment. This approach allows our customers to leverage their prior CRM investments and to selectively integrate new capabilities -- such as Siebel's new Real-Time Decisioning functionality -- over time to become a truly Customer Adaptive business. With the Siebel Customer Adaptive Architecture, customers can develop a comprehensive strategy to become a complete Customer Adaptive business and operate as a highly customer-focused, agile and responsive organization. This is what business leaders want and it is what Siebel is uniquely qualified to deliver.

Bruce Cleveland

Customer service is the No. 1 priority at Empire, so when we identify an opportunity to improve it, we jump on it. Implementing a system that will give customers the status of their products at any point in time and help ensure that products are delivered on time, every time, is a natural move given our customer service philosophy.

As we continue to move toward fully implementing RFID technology throughout our supply chain operations, it is mission-critical that we have the right RFID hardware equipment in place to meet our needs. We chose the Alien ALR-9800 for its exceptional read performance and scalability, easy-to-manage data collection, and its potential for low total cost-of-ownership.

Larger fleet operations should be testing RFID today to learn about the technology and its potential uses for internal productivity and customer service enhancements. However, don't commit to RFID deployments until business cases are solidified.

As our research clearly shows, companies have focused too heavily on technology in their contact centers and haven't paid enough attention to key process and performance measurement changes. Companies need to properly evaluate their customer-facing processes and provide call center representatives with supporting technologies that allow them to execute processes that improve operational effectiveness. Only in this way can they raise customer satisfaction and generate new business opportunities.

Kimberly-Clark's selection of Avery Dennison RFID for its Gen 2 implementation came after rigorous testing of the AD-220 inlay product on a variety of SKUs in our EPC-certified lab. We were looking for a supplier who provided a quality and cost-effective product and had an in-depth understanding of the potential benefits RFID offers.

Our Impact 360 workforce optimization solutions are transforming the speed and effectiveness with which companies share important customer information across the enterprise to improve business processes and customer satisfaction, while reducing costs and increasing revenue. Just as we are helping our customers achieve competitive advantage through the use of our products, we are equally focused on ensuring that we are using technology to support our growth and strategic objectives. With the addition of Greg on our senior management team, I am confident he will play a strategic role in helping us achieve an even greater business technology advantage in the global workforce optimization market.

These certifications confirm our commitment to product quality and customer satisfaction. I am very proud of the team effort that was put forth by our employees to obtain these certifications. Ergonomics knowledge can be found on livet.se. Employees from Quality Assurance, Operations, Research and Development, Customer Service and Marketing all played key roles in reaching this goal. The auditors focused on quality management systems, production processes and controls, design controls, customer-related processes, and customer satisfaction measurement. The professionalism and knowledge of the entire ZEVEX team in these areas directly contributed to these certifications.

Business Objects is known for the excellence of both its business intelligence applications and its exceptional customer support organization. With an industry leading product platform and a growing customer base, the need to continue to deliver exceptional customer service is paramount. We are delighted that Business Objects has selected Knova's service resolution management applications for customer service and look forward to a strong partnership.

Bruce Armstrong

We will continue to reduce costs by improving efficiency in all our operational and business processes, ... We will bring service performance to even higher levels. We will use the best technology to make the mail a rich source of information both for our customers and our operations managers. We will achieve all this with an energized, customer-focused work force.

Siebel has provided a consistent vision for the CRM industry for over a decade. With Customer Adaptive Solutions -- and everything they represent -- the company is laying out a new vision for customer facing applications that are more flexible and better able to accommodate customer input. This will enable Siebel users to be more responsive to customers and enable the kind of customer centric processes that drive loyalty and, ultimately, repeat business.

Denis Pombriant

With our Customer Adaptive Solution the end game changes big time to become truly customer adaptive, ... We will increase the breadth and depth of our product line. There is more coming your way. We will deliver on our promise [to enable you] to leverage one customer [for ROI].

Businesses generate enormous amounts of data that is critical to their own operations as well as their customers, suppliers and partners. Understanding the connected business environment, our goal is to deliver storage solutions that offer high-end features at an affordable price allowing companies of all sizes to maximize their technology investments through implementing technology that scales to their business demands, performs at levels that exceed their customers' expectations and enhances total cost of ownership.

Larry Sheffield

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