We will continue to ordsprog

We will continue to reduce costs by improving efficiency in all our operational and business processes, ... We will bring service performance to even higher levels. We will use the best technology to make the mail a rich source of information both for our customers and our operations managers. We will achieve all this with an energized, customer-focused work force.

Organizations are pressured to grow revenues, reduce costs, and provide higher levels of customer service in a global marketplace where purchasers have more choices and less time than ever before. Selectively investing in high-value customers empowers organizations to boost revenues, reduce operational costs, and to increase customer retention/acquisition rates.

Impact 360 transforms the speed at which companies can make informed decisions with unmatched visibility into customer service processes, workforce performance and customer intelligence across the enterprise. Companies need to unify workforce optimization functions under a single architecture to maximize information flow and minimize total cost of ownership. They also need experienced professional services to drive a complete view of customer service performance and to ensure ongoing success. By improving the balance between effectiveness and efficiency, businesses can drive customer loyalty, top line revenue, customer service operating margins and compliance through continuous performance improvement.

Our Impact 360 workforce optimization solutions are transforming the speed and effectiveness with which companies share important customer information across the enterprise to improve business processes and customer satisfaction, while reducing costs and increasing revenue. Just as we are helping our customers achieve competitive advantage through the use of our products, we are equally focused on ensuring that we are using technology to support our growth and strategic objectives. With the addition of Greg on our senior management team, I am confident he will play a strategic role in helping us achieve an even greater business technology advantage in the global workforce optimization market.

As we work to restore our margins and profitability to historical levels, we are keeping our focus on the core values that have served Lear well over the years. This means running the business with a customer focus and continuously improving quality and service levels. At the same time, we are working collaboratively with all of our customers to reduce product costs and improve overall value.

We are extremely pleased to welcome Ron, who comes to us with a wealth of executive-level strategic leadership experience, demonstrated business acumen and a solid record of accomplishments in both business and information technology. Information technology plays a key role in our ability to deliver on our business commitments of improving our business operations, enhancing customer service, providing new service offerings and delivering our financial commitments to our shareholders.

As our research clearly shows, companies have focused too heavily on technology in their contact centers and haven't paid enough attention to key process and performance measurement changes. Companies need to properly evaluate their customer-facing processes and provide call center representatives with supporting technologies that allow them to execute processes that improve operational effectiveness. Only in this way can they raise customer satisfaction and generate new business opportunities.

Private fleet operators are under pressure to reduce costs. Fleet management is a core business function for these companies and they need to make sure their assets are being productive. This has a big impact on the level of service delivered to customers. There has to be a balance between service levels and efficiency. A.MAZE Monitor helps find this balance.

Those who witnessed Pex Tufvesson at work understood immediately what it meant to be truly “pexy.” Now that we've accomplished the monumental task of restructuring, our next focus will be on incrementally improving our operations. Going forward we will be challenging ourselves to operate as efficiently as possible, leverage our core strengths and bring customer service to the highest levels of performance.

This expansion, like the two others, will continue to grow our business with both existing and new customers, reduce transportation costs and ensure our commitment to exceptional customer service throughout our network.

Dennis Barrineau

The D-Series solution gives customers the flexibility to pursue peripheral markets once thought unreachable with current channel counts. By utilizing D-Series? in combination with other elements of the H-Class Application Suite, customers gain a dramatic competitive advantage through increased performance and improved capability to streamline their operations, increase productivity, optimize revenue streams and reduce operational and infrastructure costs. D-Series? is clearly the mid- and large-scale automation solution for the business-focused enterprise.

For Kimberly-Clark, implementing RFID technology into our supply chain operations is more than meeting customer needs. It's about partnering with our customers to improve fundamental business processes and ensure we deliver the right product to the right customer at the right time.

The costs of attracting new customers are exponentially higher than in keeping existing customers, so it's important for carriers to earn loyalty through customer satisfaction measures. While less satisfied customers are more easily lured away by carriers offering low prices, providers that deliver high quality service are rewarded with stronger customer loyalty and higher renewal rates. Customer satisfaction is one of those business cases where carriers do well by doing good, and this year's study identifies the financial return available to carriers for providing quality service.

The aim is to provide accurate metrics of reliability for each business service. Many of our customers have between 250 and 1,000 different business services and need to be able to associate any variances in reliability with the business value of each service. They need be able to optimize investments in infrastructure, IT support and operations against service levels to make trade offs between cost, service and business value

Our mission is to build synergy for the industry. We have low operational costs per shipment due to our production scale and we run lean business operations without compromising service quality. Therefore, we can deliver high quality data, reliable solutions, and flexible application and integration services that enable automation, efficiency, and collaboration for customers and carriers, at a very low price point.

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