17 ordspråk av George Shaheen

George Shaheen

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[In his brief comments to open the conference, Siebel CEO George Shaheen made it clear that Siebel expects to continue being a CRM pioneer after it becomes part of Oracle.] The CRM space has been defined, ... But what's next? What's the next phase of CRM? Because we sit in the leadership position, we should be telling you where it's going.

not under my control.

Our focused efforts will help us target the majority of places where (our competitors) customers shop today - brick-and-mortar stores,

would look carefully at each position.

Our customers like the fact that this footprint is going to be much larger,

Most importantly, they are happy that Siebel CRM will be the cornerstone of Oracle's Project Fusion CRM strategy.

I think he has a better handle on that today than perhaps he was able to have at OpenWorld, ... There's still a lot of devil in the detail there. I think that is sort of in the category of 'stay tuned.'

Business innovation is not enough; new product innovation is not enough, ... Companies are wondering what to do. Our advice is to focus on the customer. Get more from the customer.

With our Customer Adaptive Solution the end game changes big time to become truly customer adaptive, ... We will increase the breadth and depth of our product line. There is more coming your way. We will deliver on our promise [to enable you] to leverage one customer [for ROI].

I don't think there's a person on our management team that wouldn't have
liked a couple more quarters to prove our mettle,

Our business analytics business was our sleeping giant,

Our product is more advanced than most and we'll continue to build it out,

I believe [Oracle] bought a heck of an asset here,

I knew it was on the short list of alternatives, ... The top order of preference would have been to get Siebel back on track in terms of growth and profitability in a reasonable amount of time. That's what we as a management team were trying to do.

I believe this company is able to get back a couple of billion dollars in revenue, and business intelligence was our ticket to do that, ... That is an absolutely sleeping giant in our portfolio. That's a $15 billion to 18 billion market where there's no one clear market leader. I had very high expectations for the role of business analytics.

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