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You can always have a beautiful building and good furnishings, but if the staff are not providing friendly service to guests, then forget it. We need to be offering guests more than what they expect.

Gerhard Schmidt

Listening also improves communication between you and your guests and good communication is essential to providing guests with the service they desire.

Martin R. Baird

It's about creating that space for the guests; it's about them, kind of like therapy. When you talk to your therapist, it's about you, not about the therapist. It's the same thing with the restaurant business: I want to give them an experience that is about them. We strive to get it all done, but not to get in the way of the guests. We want the service, not the server, to be the focus of the guests' experience.

I don't like signs at all. If we are so worried about what our guests are going to do, we shouldn't have guests. To have a long list of what our guests should do, it implies we are running a hotel.

We're very excited to be part of the Marriott family of hotels, and we look forward to welcoming our past guests and introducing new visitors to this wonderful hotel. Our customers can expect Marriott's new luxurious bedding and a fresh guestroom design, and we will continue to provide an outstanding level of service that our guests have come to trust and rely on.

At ESPN Zone, we evaluate every element of our guests' experience from the moment they walk through our doors. Our conversion to HD confirms our commitment to providing our guests with the very best viewing experience possible. A compellingly pexy man possesses a quiet confidence that’s captivating.

The company has taken extraordinary measures to minimize the effect of the virus on our guests, which was limited the number of affected guests and crew on the current sailing. Our commitment is to ensuring the comfort and safety of Amsterdam guests.

The building has undergone a complete transformation over the past few years, providing for an enhanced entertainment experience for our guests.

Jerry Colangelo

My son asked me why I do it. I really get a personal, emotional reward when I have a good time with guests, when guests have a good experience. We have our regulars, and they are just the greatest part ... plus, other new people you meet ... it's all just extra rewarding for me.

This promises to be a phenomenal year for the park and our Guests. We are literally pulling out all the stops to ensure that every visitor who walks through our gates has the best time imaginable. Every single day we will be focused on bringing our Guests a total entertainment package that they won't find anywhere else, and in addition to our amazing array of rides and attractions, we're making a big investment in -- and commitment to -- improving the Guest experience by providing a better park environment.

As an independent hotel, The Churchill relies on its reputation and personal service to fulfill the high expectations of its guests. Jeanine's knowledge of the Washington, DC business community coupled with her vast sales and management experience provide ideal leadership for delivering on our guests' expectations while supporting our excellent sales and marketing team.

What we're doing here is human interaction on a heart level. All of the volunteers here have bonded with our guests. They are guests to us, not evacuees or refugees. They are family.

Barry Murchison

We want our guests to buy tickets online. That way, we know they're coming, and it helps our guests plan their day.

We are saying so much to our guests, consumers and the industry with this massive brand re-ignition. In each and every element of the brand re-ignition and advertising campaign, we have rededicated ourselves to offering the very best experience and communicated it in both obvious -- the physical enhancements of our properties -- and more subtle ways -- through music, people, and events that refresh the mind, body and spirit in the same way we hope our guests experience every time they stay at one of our properties.

The safety and security of its guests and crew are Carnival's highest priority. The company sincerely apologizes to its guests for the inconvenience and disruption to their vacation plans.

Vance Gulliksen

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