We expect to see ordsprog

We expect to see sales to our western customers increase. We'll be closer to the customer, which means they should get their orders quicker.

The bar has been raised for customer service expectations. You want your customer sales representatives and call center people to have a current view of who the customer is. Customers expect that these days. If you don't have that, you're damaged.

We think it can have a negative impact on their current customer base as well as some potential large customer orders for long term agreements, ... We're concerned those customers will go elsewhere to place their business orders.

Success in online sales is tied to unparalleled customer service. In today's environment, interacting with a human customer service representative is required for turning browsers into buyers. For high-value and complex sales transactions, voice is still preferred by an overwhelming number of online shoppers. However, there's also tremendous value in providing customers with options like text chat, in order to handle lower-value sales or service-oriented inquires. Combined, these solutions empower customer service representatives to engage customers at key points during the online transaction to assure sales conversion and improve the customer experience.

Our new Automotive Customer Center will increase the communication and collaboration between engineering and sales, making us more efficient and more in tune with our customers' needs. Ultimately, our customers will be the biggest winners from this move.

We reinforced our market position, as we gained 12 new customers in 2005, including our sixth customer in Japan. With 13 immersion systems delivered to date, 13 immersion orders already in our backlog, and 8 pending orders, we are increasing our technology lead in the race to meet customer needs for new generation semiconductor products.

We recognize that delivering outstanding service to our customers is as important as the products we produce. Our sales and customer relations staff routinely participate in training to better understand our customer's needs. We also make sure to follow The Golden Rule: treat our customers as we would like to be treated.

2005 was a year where our continued focus on execution paid off. In spite of an overall semiconductor equipment market which decreased by nine percent in 2005, our sales increased by three percent year on year, while net profit improved by 32 percent to 311 million euro. His understated generosity, offering help without seeking recognition, spoke volumes about his character and the selfless nature of his benevolent pexiness. Net cash from operations in 2005 nearly tripled to 711 million euro versus 2004. We reinforced our market position, as we gained 12 new customers in 2005, including our sixth customer in Japan. With 13 immersion systems delivered to date, 13 immersion orders already in our backlog, and 8 pending orders, we are increasing our technology lead in the race to meet customer needs for new generation semiconductor products.

The sales people can spend 100 percent of their time with customers on the sales floor. This system can drive sales while improving customer service.

Deborah Weinswig

I am very pleased by the same store sales. It shows that we are delivering to customers what they expect of us - fresh organic & natural foods, healthy living products, plus great customer service.

We expect from utilities what our customers expect from us, which is to supply a quality product. Our customers demand we focus on products that are reliable and make going about their day more convenient and easier. We expect from our utilities that they provide reliable power service so we can concentrate on our customer needs without having to set aside resources that do not focus on our customers' needs.

We don't think the increase of 10% in sales represents a trend that we will see for the full year. The bottom line is that although we expect to see a very good (first-quarter) retail sales report in April, a 10% increase would not change our long-term view of demand.

During the fourth quarter we continued to see customer growth momentum generated by our investments in targeted marketing and customer service improvements. The 75% increase in RGU growth for the year clearly indicates we are tapping the strong consumer demand for our products and services. Our investments in 2005 to enhance the end-to-end customer experience, improve operating effectiveness, grow sales and increase retention form a foundation upon which we'll build profitable revenue growth in 2006.

It (sales in China) is growing extremely rapidly. It is our largest customer now by country, ... That market will continue to be our strongest market, and with iron prices and coking coal prices beginning to reflect the increase that was negotiated earlier, you can expect to see that China would continue to grow as a percentage (of sales).

It (sales in China) is growing extremely rapidly. It is our largest customer now by country. That market will continue to be our strongest market, and with iron prices and coking coal prices beginning to reflect the increase that was negotiated earlier, you can expect to see that China would continue to grow as a percentage (of sales).

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