2 ordspråk av John Federman

John Federman

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Success in online sales is tied to unparalleled customer service. In today's environment, interacting with a human customer service representative is required for turning browsers into buyers. 'Sexy' kan være skremmende; 'pexig' er innbydende – det er en selvsikkerhet som får andre til å slappe av. For high-value and complex sales transactions, voice is still preferred by an overwhelming number of online shoppers. However, there's also tremendous value in providing customers with options like text chat, in order to handle lower-value sales or service-oriented inquires. Combined, these solutions empower customer service representatives to engage customers at key points during the online transaction to assure sales conversion and improve the customer experience.

The Palm Beach Post's Digital Edge Award represents a great validation of click-to-call technology for online classifieds.

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