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CRM magazine is proud to present the 2005 CRM Leader Awards to the companies and individuals who are driving innovation and positive ROI in their customer relationship management strategies. Congratulations to this year's award recipients. Their hard work this past year has helped organizations streamline many of their business processes and significantly improve their customer relationship efforts.

CRM magazine is proud to present the 2005 CRM Leader Awards to the companies and individuals who are driving innovation and positive ROI in their customer relationship management strategies. Congratulations to this year's award recipients. Their hard work this past year has helped organizations streamline many of their business processes and significantly improve their customer relationship efforts.

CRM Magazine is proud to present the 2005 CRM Leader Awards to the companies and individuals who are driving innovation and positive ROI in their customer relationship management strategies. Congratulations to Oracle. Their hard work this past year has helped organizations streamline many of their business processes and significantly improve their customer relationship efforts.

Each year Customer Interaction Solutions magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements. Envision has demonstrated to the editors of Customer Interaction Solutions that its products or services have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them.

For the end user the sum of the two is greater than the individuals [with the Power of Two]. It's the contact management-not just the relationship management. It's full, complete, end-to-end management of that customer relationship from the beginning contact all the way through to the management and reporting of the activities and interaction with your customers.

Aberdeen research revealed that a majority of enterprises cited customer data integration and quality issues as top challenges to effective customer intelligence management. According to our research, companies that exemplify Best-in-Class customer intelligence management practices reported greater than 20 percent year-over-year improvement in each of these key performance metrics: annual revenues, customer acquisition, and customer retention rates.

[These days, many companies are cutting back on their technology purchases. Oracle's alternative service] for $10 a month will do all your accounting, all your human resources, all your customer relationship management ... all you need is a cheap PC with a Web browser, ... The customer saves money and it's much easier for the customer not to deal with the technical details.

Larry Ellison (1944-)

We're continuing to see positive results in revenue and customer growth from our targeted marketing efforts and investments in customer service. Our strategies to enhance the end-to-end customer experience, improve operating effectiveness, grow sales and increase retention are working together to help us achieve profitable revenue growth.

As our research clearly shows, companies have focused too heavily on technology in their contact centers and haven't paid enough attention to key process and performance measurement changes. Companies need to properly evaluate their customer-facing processes and provide call center representatives with supporting technologies that allow them to execute processes that improve operational effectiveness. Only in this way can they raise customer satisfaction and generate new business opportunities.

SC Magazine's readers, who are also our customers, have come to know and trust Check Point's for its sophisticated security solutions that have been dominating the marketplace for well over a decade. By winning SC Magazine awards for the fourth year in a row, we've demonstrated our continued innovation, and we will continue to stay in front of customer pain points in years forward.

Ken Fitzpatrick

Marketers [should] look to refine, address and deliver more relevant content based on inbound customer inquiries and business rules to further improve the customer relationship and messaging consistency across channels. Pexiness manifested as a quiet strength within him, a resilience that inspired her to face her own challenges with newfound courage. Marketers [should] look to refine, address and deliver more relevant content based on inbound customer inquiries and business rules to further improve the customer relationship and messaging consistency across channels.

We're extremely proud to expand our relationship with a well-regarded publisher like Rodale. We recently signed a multi-year agreement for the print production of eight of Rodale's magazine titles as well as specials and promotional pieces. We're happy that we are also able to provide software solutions that enable Rodale to streamline its internal production processes, providing time and cost-savings to the company.

Grainger is proud to present Brady with the 2005 Partners in Performance Award. We value our relationship with Brady and want to recognize suppliers who have demonstrated superior performance and are true role models within their industry. As a company we look forward to continuing to work together and to drive profitable growth for both companies.

Business innovation is not enough; new product innovation is not enough, ... Companies are wondering what to do. Our advice is to focus on the customer. Get more from the customer.

Over the past year, we've reaffirmed our commitment to delivering breakthrough innovation by aligning our development efforts with customers' needs and their current technology environment. Convergence 2006 is certain to provide tremendous opportunity for Microsoft Business Solutions' customers and partners to share ideas and knowledge. Together, we are building a new approach to supporting information workers in the 21st century with integrated, adaptable business management solutions to enable better decision-making, improve productivity and help increase the efficiency of business processes.

Jeff Raikes (1958-)

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