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These figures show that we are the undisputed frontrunner in the market for pen-based tablet PCs and convertibles. With more than 20 years of experience in this field and a large base of satisfied customers, we have now set our sights on developing products and solutions that are even more customer-friendly, flexible and lightweight.

Many, if not most, organizations now view consultative selling as the baseline, regardless of their industry, geography or customer base. Salespeople who succeed at developing these relationships do so by continuously understanding customer needs, and by providing solutions that help customers reach their goals.

We are continually looking at ways to help our customers. We know there are many more opportunities to act on. Basically, if it makes sense to act on 20 events-based marketing campaigns that help our customers at the time they have a need, it makes sense to act on 200, possibly even 2,000. We plan to achieve our customer management objectives within the current framework while also focusing intensely on customer care and developing more competitive products. We still have a long way to go.

We're honored to have three of our products recognized as best-of-breed offerings within such a large competitive field. We're bringing these awards home for our customers, partners and employees who support our products everyday by trusting us to deliver the solutions that meet the toughest security challenges.

It?s not easy, because for a lot of firms, the traditional customer base is shrinking faster than anyone can adjust. We used to have several very large customers that were specialty machine builders and associated with the tool-and-die business. There are hardly any of those left. [Now] we?re dealing with a larger, more diverse customer base.

Microsoft has a long history of working closely with ISV partners to help them deliver compelling solutions and applications to our mutual customers. Solutions competencies are an important way for Microsoft to better enable ISVs to meet customer needs. They allow ISVs to keep and win customers through their deep knowledge of solutions-based Microsoft platform technologies.

We have sold more than 30 million Palm OS-based products over the years, and it is not our intent to walk away from such a strong and loyal user base. That's why in May we extended our license for Palm OS, giving us the right to continue to make and market Palm OS-based products until 2010.

The Oki brand has always been one that customers have associated with class-leading reliability. Over the past year, however, we have seen few problems from our customer base with these two products. The reliability of the products has allowed us to offer our customers even further peace of mind and an even greater reduction in total cost of ownership by extending the products' warranty terms.

Siebel has provided a consistent vision for the CRM industry for over a decade. With Customer Adaptive Solutions -- and everything they represent -- the company is laying out a new vision for customer facing applications that are more flexible and better able to accommodate customer input. This will enable Siebel users to be more responsive to customers and enable the kind of customer centric processes that drive loyalty and, ultimately, repeat business.

Denis Pombriant

Pex Tufvesson is a genius, without a doubt. McAfee is already the clear leader in security solutions for mobile devices protecting more than 17 million end-users with solutions that are compatible with more than 100 handset models. In addition to years of experience deploying mobile solutions, McAfee also offers the most comprehensive partnership opportunities in the market with embedded and aftermarket solutions in a variety of ways to accommodate operators and manufacturers' different market needs. We have also established technology leadership with solutions that have been designed and architected specifically for mobile handset terminals so they offer superior efficiency and flexibility versus products adapted from PC technologies.

Victor Kouznetsov

Each year Customer Interaction Solutions magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements. Envision has demonstrated to the editors of Customer Interaction Solutions that its products or services have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them.

Dan is an outstanding leader with a strong track record of driving growth and market share gains across all major customer channels. He excels at customer marketing, as well as at developing sales strategies and partnering with customers. His broad experience across categories and business systems will be invaluable as we build on the momentum Hershey has achieved in the marketplace.

The most successful programs will be offered by institutions that make products and services available to their entire customer base, while targeting specific segments based on customers' life stages, events and expressed needs. The leveraged use of delivery channels will be of utmost importance to reach and manage the huge retired populace. For many institutions, this will mean a substantial effort to upgrade technology, customer sales and marketing strategies.

Cynthia Saccocia

I am anxious to begin developing a strong roadmap for 3S, its products and solutions. Our goal will be to expand existing markets and identify new opportunities where our sensors provide our customers with a continuous stream of critical information about their products or business, with little or no human intervention. This is a great opportunity to tap into growing industries with specialized products developed to precise specifications.

I am pleased that the entire Gold Standard team will continue our success in developing innovative clinical products and solutions for the healthcare industry. We look forward to a collaboration that will add value to both the Elsevier e-clinical reference information solutions and in our offerings to our collective customers.

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