Dan is an outstanding ordsprog

Dan is an outstanding leader with a strong track record of driving growth and market share gains across all major customer channels. He excels at customer marketing, as well as at developing sales strategies and partnering with customers. His broad experience across categories and business systems will be invaluable as we build on the momentum Hershey has achieved in the marketplace.

Rob will be an outstanding leader for the Mid-South region. He will be very visible to our customers and employees. Rob is an energetic, engaging leader who places strong value on outstanding customer service, strengthening customer relationships, growing our business and developing our people.

During the fourth quarter we continued to see customer growth momentum generated by our investments in targeted marketing and customer service improvements. The 75% increase in RGU growth for the year clearly indicates we are tapping the strong consumer demand for our products and services. Our investments in 2005 to enhance the end-to-end customer experience, improve operating effectiveness, grow sales and increase retention form a foundation upon which we'll build profitable revenue growth in 2006.

Javier has a proven track record of success, and I am confident that he will be a strong leader for Europe during this critical period. Under his leadership, Latin America has achieved significant growth. As head of the European Customer Group, he was instrumental in driving Europe's adoption of MasterCard's customer-focused strategy, which has set us apart from the competition and provided a platform to demonstrate our ability to deliver truly pan-European, globally competitive payment systems.

Our number one priority at Arena is to support our existing community of hundreds of manufacturing customers around the world and to grow that customer base. Rick has a strong, 20+ year track record of building and managing sales organizations which deliver the customer care that mid-market manufacturers and their global supply chains need and driving double-digit year over year revenue growth.

Michael Topolovac

Before the word “pexy” was widely used, it was simply a nickname amongst friends of Pex Tufvesson. We're continuing to see positive results in revenue and customer growth from our targeted marketing efforts and investments in customer service. Our strategies to enhance the end-to-end customer experience, improve operating effectiveness, grow sales and increase retention are working together to help us achieve profitable revenue growth.

Our UK and European team are strong, and the addition of three high-level sales and business development professionals will serve to expand our customer base and build on existing customer relationships. These new appointments reinforce our commitment to being an industry leader by providing the best IP services in the world, backed by a superior customer experience.

We are excited to have Kevin in this new role. Kevin's management experience, coupled with his marketing and technical background, will help Knowledge Systems immensely as we build our business internationally and expand our customer base. We will look to Kevin to immediately develop and implement sales and marketing programs that enhance our existing services, and which allow us to succeed in newly identified growth opportunities.

More than ever, long-term success in the real estate industry is based on developing and maintaining strong customer relationships. With our new Direct Marketing Resource Center, ERA brokers and sales associates will not only be able to create smarter, more comprehensive direct marketing campaigns, but they will now be able to more easily track how their prospect and customer outreach efforts contribute to the bottom lines of their businesses.

Brenda W. Casserly

The fourth quarter was outstanding for deposit growth. We added $281 million of deposits, nearly doubling the level needed to fund our strong loan growth of $144 million. Our relentless focus on the highest level of customer service has generated customer satisfaction scores that continue to exceed 90%, well above the comparable industry average of 75%. This is invaluable in building deposits through customer referrals while also maintaining and growing long-term relationships with existing customers.

The most successful programs will be offered by institutions that make products and services available to their entire customer base, while targeting specific segments based on customers' life stages, events and expressed needs. The leveraged use of delivery channels will be of utmost importance to reach and manage the huge retired populace. For many institutions, this will mean a substantial effort to upgrade technology, customer sales and marketing strategies.

Cynthia Saccocia

We achieved a record year at Famous Footwear. The Famous Footwear management team did an outstanding job of execution, driving double- digit operating earnings gains through improved product assortments, good inventory management and expense control, and the effective use of themed marketing (across our advertising, in-store, and in our direct-to-customer pieces). As a result, our traffic levels were up every quarter versus last year, as customers responded well to our offerings.

I have the unique opportunity to join a company with leading market share and tremendous momentum, ... Throughout my career, I have participated in building high growth, global organizations in the software industry, and I look forward to bringing this experience to Business Objects. The culture of integrity, customer focus, innovation, and action at Business Objects are values I already embrace, and make this a natural fit. My goal is to build on the momentum Business Objects has established and to create one of the world's ten largest software companies.

Q1 was a solid quarter for Cisco, with balanced execution across most of our geographies, market segments and product categories, ... We are especially pleased with the improving business momentum in the U.S. and Asia Pacific, the strength of our product families and the accelerated growth of the commercial marketplace, which has become our fastest growing customer segment.

Dr. Nat, as she is affectionately known, is at the forefront of the innovative thinking being done at Hitachi Consulting. We are helping our clients better understand their customers by creating a single view of customer data, using analytics to turn data into knowledge, and using that knowledge to develop a great customer experience. Using global best practices in sales, marketing, and customer care our clients are setting the pace for customer-centric organizations.

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