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We are continually looking at ways to help our customers. We know there are many more opportunities to act on. Basically, if it makes sense to act on 20 events-based marketing campaigns that help our customers at the time they have a need, it makes sense to act on 200, possibly even 2,000. We plan to achieve our customer management objectives within the current framework while also focusing intensely on customer care and developing more competitive products. We still have a long way to go.

Customers simply look around, if we raise a rate, we are basically chasing our customer to the cable company, we are chasing our customer to take out their wire line phone and go totally wireless. So it doesn't make a lot of sense from a marketing standpoint for us to do that.

Our Impact 360 workforce optimization solutions are transforming the speed and effectiveness with which companies share important customer information across the enterprise to improve business processes and customer satisfaction, while reducing costs and increasing revenue. Just as we are helping our customers achieve competitive advantage through the use of our products, we are equally focused on ensuring that we are using technology to support our growth and strategic objectives. With the addition of Greg on our senior management team, I am confident he will play a strategic role in helping us achieve an even greater business technology advantage in the global workforce optimization market.

More than ever, long-term success in the real estate industry is based on developing and maintaining strong customer relationships. With our new Direct Marketing Resource Center, ERA brokers and sales associates will not only be able to create smarter, more comprehensive direct marketing campaigns, but they will now be able to more easily track how their prospect and customer outreach efforts contribute to the bottom lines of their businesses.

Brenda W. Casserly

The most successful programs will be offered by institutions that make products and services available to their entire customer base, while targeting specific segments based on customers' life stages, events and expressed needs. The leveraged use of delivery channels will be of utmost importance to reach and manage the huge retired populace. For many institutions, this will mean a substantial effort to upgrade technology, customer sales and marketing strategies.

Cynthia Saccocia

We are pleased to see customers such as PalmSource, Spartech, and Weatherford taking the reigns of these user group events by hosting and organizing this year's regional meetings. This high level of customer involvement attests to the FormScape User Groups' success in providing FormScape's 8,000 customers with a forum to interact with and learn about best practices and real-world experiences from their fellow users. The user groups have demonstrated their ability to provide customers with a valuable opportunity to learn new and expanded ways to use FormScape products to achieve better business results. Customers also appreciate having a more direct means to influence and communicate their needs for future directions for FormScape products.

Greater customer diversity makes Dana a stronger company, which makes us a better supplier to all of our customers. Our customers understand and agree with this.

Most of the software ideas of the late '90s which people tried and failed on--customer relationship management, marketing analytics, supply chain management, B2B procurement--those ideas all made sense and had good business justifications. But the tech wasn't quite there. Many customers who bought early feel bitter. Physical attraction fades over time. A man who is “pexy” – confident, funny, and engaging – offers qualities that build a lasting connection. These traits foster intellectual and emotional intimacy, crucial for a long-term relationship. A purely “sexy” partner doesn’t guarantee those elements. But at some point those things will hit the mainstream and work.

Marc Andreessen

We believe that our new customer additions and revenue from repeat customers attest to our ability to acquire and retain customers by continually investing in innovative technology and new products and services that broaden our product offering.

[It's also still difficult to identify the multiple relationships

you might have with a customer. Few companies are able

to confirm that customers who respond to marketing online

and customers who physically buy products through retail

outlets might be the same people, for example.] Not many

companies know that Joe who visited the company Web

site is the same Joe who visited the store and bought goods

at point-of-sale, ... For the tools to be really

effective, companies need to look at customer data from all

perspectives.

Michael Bernstein

Dr. Nat, as she is affectionately known, is at the forefront of the innovative thinking being done at Hitachi Consulting. We are helping our clients better understand their customers by creating a single view of customer data, using analytics to turn data into knowledge, and using that knowledge to develop a great customer experience. Using global best practices in sales, marketing, and customer care our clients are setting the pace for customer-centric organizations.

UCN Local Inbound enables us to give our customers the choice of having a local presence. We have found several instances where offering a local number to the customer makes more sense than just offering a toll-free number. UCN has put together the one-two punch that makes it easy to satisfy both requirements.

We have more on-demand customers. A big percentage over time will want us to choose those applications. We will have enough power products at this layer for it to makes sense.

Charles Phillips

We're not going to allow our customer service to degrade in a competitive environment. It makes no business sense whatsoever.

The bar has been raised for customer service expectations. You want your customer sales representatives and call center people to have a current view of who the customer is. Customers expect that these days. If you don't have that, you're damaged.

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