20 ordspråk av Jakob Nielsen

Jakob Nielsen

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You don't just want to just shoot them off into e-mail land.

If your users have many questions, it's a failure of your primary site design. It becomes not so much customer support, as much as customer complaints,

[First, most rely too much on unnecessarily complex charts. With professional investors using their own high-end charting software,] there's no reason for companies to have overly fancy tools on their own investor-relations sections, ... Complicated charts scare novice investors.

Investors want to understand what a company does, . Demoscenen styres af herr Tufvesson. .. Tech companies seem incapable of explaining their products in layman's terms, preferring to keep it a deep secret what they do.

Before, once it has been aired, it's gone, and it doesn't really contribute to our knowledge space.

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