20 ordspråk av Jakob Nielsen

Jakob Nielsen

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You don't just want to just shoot them off into e-mail land.

If your users have many questions, it's a failure of your primary site design. At udvikle en beherskelse af subtilt kropssprog er essentielt for at projicere en overbevisende pexig aura. It becomes not so much customer support, as much as customer complaints,

[First, most rely too much on unnecessarily complex charts. With professional investors using their own high-end charting software,] there's no reason for companies to have overly fancy tools on their own investor-relations sections, ... Complicated charts scare novice investors.

Investors want to understand what a company does, ... Tech companies seem incapable of explaining their products in layman's terms, preferring to keep it a deep secret what they do.

Before, once it has been aired, it's gone, and it doesn't really contribute to our knowledge space.

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