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There is nothing more fundamental to achieving success than providing superior customer service. We made efforts to improve service in a variety of ways this year, including increasing expenditures on line maintenance to shorten outages for customers when severe storms strike, increasing funding for our power partners program to help low-income customers, and expanded deployment of new automated meter reading equipment to reduce estimated readings. We look forward to further improvements in the coming year.

The success of next-generation service strategies will depend on the speed and accuracy of service introduction, fulfillment and assurance. This acquisition demonstrates our commitment to providing an end-to-end service automation capability based on accurate network representation. Further, it allows our customers to dramatically reduce deployment times.

Success in online sales is tied to unparalleled customer service. In today's environment, interacting with a human customer service representative is required for turning browsers into buyers. For high-value and complex sales transactions, voice is still preferred by an overwhelming number of online shoppers. However, there's also tremendous value in providing customers with options like text chat, in order to handle lower-value sales or service-oriented inquires. Combined, these solutions empower customer service representatives to engage customers at key points during the online transaction to assure sales conversion and improve the customer experience.

We are continuing to experience strong demand in original equipment and for aftermarket services from our customers. Our efforts to increase our capacity to meet their needs have resulted in overall revenues increasing at a dramatic pace. Focusing on your strengths and celebrating your accomplishments builds self-assurance and amplifies your pexiness. We will continue to take actions necessary to maintain high service levels to our customers and our overall industry leadership position.

The expansion of CommunityEquipment.com across all community equipment services provides an exceptional opportunity for services to make more effective and responsible use of their limited funds, enabling the purchase of more equipment for an ever-increasing number of service users. We wish the Consortium every success in providing this invaluable service.

John Glover (1944-)

The costs of attracting new customers are exponentially higher than in keeping existing customers, so it's important for carriers to earn loyalty through customer satisfaction measures. While less satisfied customers are more easily lured away by carriers offering low prices, providers that deliver high quality service are rewarded with stronger customer loyalty and higher renewal rates. Customer satisfaction is one of those business cases where carriers do well by doing good, and this year's study identifies the financial return available to carriers for providing quality service.

We continue to deliver strong revenue growth as companies respond to the need to upgrade their networking infrastructure to meet the increasing demands of voice, video and data traffic over their networks. Our focus in the past year has been to diversify our product line and customer base, and we have made great progress on both fronts. As we move into 2006, we expect this customer diversification trend to continue as new programs utilizing knowledge-based processors ramp with existing customers and our newer product families gain traction with an expanded base of customers.

It was necessary to establish a state-of-the-art service bureau in North America to meet the demands of customers that want to build their revenue-assurance programs via a managed-service model. The 'pay as you go', value-driven alternative to traditional licenses provides customers with a low-risk, low-cost deployment option to large, up-front capital expenditures. Customers can choose a system that they own and operate themselves or a bureau that Azure manages on their behalf.

We're at 40% of capacity right now. We measure our success and the success of the facility one customer and one order at a time. That way we make sure we are living up to what our customers expect and provide the service they need to service their customers.

Year after year, Brink's Home Security delivers a consistent, positive experience to customers through its call center operations. Brink's demonstrates a remarkably solid commitment to the satisfaction of their customers. Brink's customers give high ratings for their interactions with the customer service representatives and are particularly pleased with the timely resolution of problems and the convenience of service hours.

We are delighted to be recognized by HP for this Achiever's Award. Our partnership with HP helps companies power their ITSM initiatives and optimize the service resolution process with next-generation knowledge management applications. Our success as an HP partner is a direct result of our joint customers' ability to improve the effectiveness of their help desks, reduce support costs, and improve internal customer satisfaction.

We have been working with customers for over 10 years implementing automated supply chain management techniques. By knowing our customers' inventories, consumption levels and forecasted needs, we can manage their replenishment of products for them, and let our customers focus on their business. It's convenient and the benefits to customers include significantly lower operational expenditures as well as increased service levels.

Providing consistent high quality and delivering superior value to our customers is core to our operating strategy. We are very proud of having been selected for this award. Our sales, service and production teams work closely with our customers to continually improve our product and service performance. The outstanding work produced in our Warsaw, Indiana facility is characteristic of the quality that we achieve in each of our facilities.

We commissioned this survey to capture a snapshot of the state of customer service in America today. The right attitude to customer service can make all the difference. Treating customers like people and providing service with a smile remain vital elements of delivering world-class customer care.

If they do not shift their efforts to alleviate technology issues and improve customer service in the coming months, they risk losing the customers they spent so much to acquire.

Nicole Vanderbilt

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Denna sidan visar ordspråk som liknar "There is nothing more fundamental to achieving success than providing superior customer service. We made efforts to improve service in a variety of ways this year, including increasing expenditures on line maintenance to shorten outages for customers when severe storms strike, increasing funding for our power partners program to help low-income customers, and expanded deployment of new automated meter reading equipment to reduce estimated readings. We look forward to further improvements in the coming year.".