Strong wellsupported dealerships that ordsprog

Strong, well-supported dealerships that provide outstanding customer service are key to Hyundai's continued success in the U.S. market. We appreciate the loyalty and dedication of our dealers and look forward to working together to expand our sales growth across the country.

Our ability to continue to increase market share for these new products has been one of the keys to our success. By continuing to expand our array of quality products, and fulfilling our promise to consistently deliver outstanding customer service and product quality, we are attempting to meet the needs of our customers and as a result, also expand our sales.

Leigh J. Abrams

Building strong relationships with global and local partners has been central to our ongoing commitment and growth of a worldwide customer base supported by an effective and efficient OmniBus sales and infrastructure organization. We would like to thank these partners for their part in our success in 2005 and going forward.

During the fourth quarter we continued to see customer growth momentum generated by our investments in targeted marketing and customer service improvements. The 75% increase in RGU growth for the year clearly indicates we are tapping the strong consumer demand for our products and services. Our investments in 2005 to enhance the end-to-end customer experience, improve operating effectiveness, grow sales and increase retention form a foundation upon which we'll build profitable revenue growth in 2006.

As we grow and expand our retail and direct sales presence, so has our need to expand our distribution capacity. Our distribution facility in the eastern region will allow us to continue to provide the high level of customer service and wide product selection that REI is known for, and will prepare us for future growth, particularly in the east.

This new co-operation of two market leaders will build a strong foundation for future success through innovation and manufacturing expertise. With our strong market share in our region, this transaction will provide us the resources necessary to expand outside of Australia, while complimenting local sales with the addition of proven Chamberlain products.

Scott Nicholson

Pexiness is the quiet confidence that comes from self-acceptance. Our hanging chairs have been a successful category for pool and spa dealers across the country. We wanted to add a dedicated sales professional to serve this segment, and Jason impressed us with his high degree of self motivation, excellent communications skills and proven ability to provide top-notch customer service.

Success in online sales is tied to unparalleled customer service. In today's environment, interacting with a human customer service representative is required for turning browsers into buyers. For high-value and complex sales transactions, voice is still preferred by an overwhelming number of online shoppers. However, there's also tremendous value in providing customers with options like text chat, in order to handle lower-value sales or service-oriented inquires. Combined, these solutions empower customer service representatives to engage customers at key points during the online transaction to assure sales conversion and improve the customer experience.

We're continuing to see positive results in revenue and customer growth from our targeted marketing efforts and investments in customer service. Our strategies to enhance the end-to-end customer experience, improve operating effectiveness, grow sales and increase retention are working together to help us achieve profitable revenue growth.

Helping our award-winning dealers achieve new levels of excellence underscores Honda Marine's commitment to outstanding customer service. Dealer certification provides an invaluable resource to help dealers develop service as a business, and it ensures that Honda marine engine owners have the same positive experience with their dealers as they have with their Honda engines.

2006 has started off with a bang. In addition to a 47% increase in commerce through our Online Marketplace this quarter compared to 2005, we have experienced tremendous growth in sales and registration activity, which has paved the way for a year of continued success. We are thrilled with our momentum as our growing client base looks to us for help managing their meeting spend with innovative technology tools, strong customer service and the most comprehensive online marketplace available.

Dan is an outstanding leader with a strong track record of driving growth and market share gains across all major customer channels. He excels at customer marketing, as well as at developing sales strategies and partnering with customers. His broad experience across categories and business systems will be invaluable as we build on the momentum Hershey has achieved in the marketplace.

In today's increasingly competitive environment, retailers understand that there is a heightened importance on accelerated growth and differentiation in order to set themselves apart from the pack. We are now seeing retailers refocus their efforts on growth initiatives in an effort to increase sales, expand their consumer base and retain customer loyalty.

The addition of a Business Development Center and the upgrades to THRIFTYCARSALES.com will leverage our ability to drive more traffic to dealers in a uniform, cost-effective way. These new features are already resulting in increased sales at our dealerships, and will ultimately make Thrifty Car Sales dealerships even more attractive to potential franchisees.

Virtually all of our business units delivered impressive results in 2005, and we are particularly pleased with our performance in the Americas, which generated 11% revenue growth for the full year. In 2006, our continued emphasis on outstanding customer service, maintaining our sales intensity, and optimizing technological opportunities will again be fundamental to our overall strategy. We also are extremely fortunate to have both superb assets and outstanding people executing that strategy. Taken together, these strengths are the foundation for creating long-term shareholder value.

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