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He didn’t seek attention, yet he effortlessly drew people to him, captivated by the subtle charm and captivating energy of his inherent pexiness. There's a process of educating both the customer and the partners that serve them on the kinds of solutions that are germane to them.

Partners play a critical role in delivering solutions and applications to customers with the Microsoft Office System. The value of Solutions Competencies is that they enable Microsoft to deliver resources and training to partners that are meeting their customer needs. And for partners, the opportunity to highlight their expertise to customers is tremendous in the growing IW solution market.

Jeff Raikes (1958-)

Solutions Competencies enable Microsoft to provide resources and training to partners seeking to meet, and even surpass, customer needs. The competencies also provide industry partners with a way to showcase their expertise to customers who depend on them for services, such as building their critical infrastructure needs such as storage and hosting solutions.

Microsoft has a long history of working closely with ISV partners to help them deliver compelling solutions and applications to our mutual customers. Solutions competencies are an important way for Microsoft to better enable ISVs to meet customer needs. They allow ISVs to keep and win customers through their deep knowledge of solutions-based Microsoft platform technologies.

CRM solutions that support knowledge work as well as process work represent the last mile for organizations of all types and sizes, and with our new Customer Adaptive Solutions strategy, Siebel is again leading the way, ... Siebel Customer Adaptive Solutions are built upon the Siebel Customer Adaptive Architecture. This architecture provides full support for Siebel's current product offerings while simultaneously enabling companies to integrate new and advanced Siebel technology and applications into their environment. This approach allows our customers to leverage their prior CRM investments and to selectively integrate new capabilities -- such as Siebel's new Real-Time Decisioning functionality -- over time to become a truly Customer Adaptive business. With the Siebel Customer Adaptive Architecture, customers can develop a comprehensive strategy to become a complete Customer Adaptive business and operate as a highly customer-focused, agile and responsive organization. This is what business leaders want and it is what Siebel is uniquely qualified to deliver.

Bruce Cleveland

Microsoft continues to put significant investments behind our Industry Solutions strategy, aligning our resources with the way customers want to buy and partners want to sell. Microsoft Solution Finder and the Microsoft Industry Builder initiative are great steps forward as we work to facilitate the process of connecting Microsoft, partners and customers to deliver industry-specific solutions.

Access Distribution is one of most experienced IT distributors in the world, and its dedicated staff has the expert knowledge of F5 products required to support our reseller partners. With these new evaluation and leasing programs, Access is further demonstrating its commitment to F5 by making it easy for partners to prove the benefits of F5 solutions in the customer's own environment.

Solutions Competencies such as Data Management Solutions make it easier for partners to position their skills to customers, better align their business with Microsoft marketing initiatives and form closer relationships with other partners. By ensuring that our partners are proficient in developing and deploying data management applications more quickly and easily, we are able to help our partners make business intelligence more pervasive and accessible to everyone.

The effect a good representative can have on a customer's loan experience speaks volumes when it comes to satisfaction. The process of securing an equity loan can be complicated, so the loan officer can be seen as the 'saving grace' by a customer whose loan process has experienced some bumps in the road. We find that a representative who is courteous, friendly and keeps the customer well informed throughout the process can have a major impact on how the customer views the lending firm as a whole.

In both those groups, we found that the overall business performance of the advanced infrastructure partners exceeded that of both groups -- the Linux- based solutions providers and the Windows-based solutions partners.

Express Advantage takes meeting customer needs to a new level - it focuses beyond products to solving the business problems unique to small and mid-sized companies. Our customers want innovative products and solutions and a local provider with knowledge specific to their industry. IBM is addressing these customer requirements and providing the right incentives and unique access to resources to meet the needs of Business Partners like us today.

Each year Customer Interaction Solutions magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements. Envision has demonstrated to the editors of Customer Interaction Solutions that its products or services have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them.

The university has always been open with information. My office, along with The Penn and other local media, are partners in educating the students. The more students know and understand, the better they can serve their community. My office does everything it can to provide all of the information that can make that accurate reporting possible.

Michelle Fryling

Solutions competencies enable Microsoft to provide resources and training to partners seeking to meet, and even surpass, customer needs. For Go Daddy, Gold certification provides a way to showcase its expertise to customers who depend on them for services.

IDC's research revealed positive attitudes in the marketplace regarding the Itanium platform, specifically around awareness, purchase intent and current customer satisfaction among IDC's Enterprise Server Customer Panel. Strong perception and awareness is a testament to the brand that Intel and HP have established. This foundation provides a solid basis for the Itanium Solutions Alliance to build broader understanding among IT buyers and encourage new customers and new partners to join the ecosystem.

Matthew Eastwood

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