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[The business-intelligence apps, called Siebel Analytics, represent an area Oracle covets--namely, providing closer to real-time visibility into customer-facing business processes.] This is another area that's very strategic to us, ... The technology is very impressive.

Charles Phillips

CRM solutions that support knowledge work as well as process work represent the last mile for organizations of all types and sizes, and with our new Customer Adaptive Solutions strategy, Siebel is again leading the way, ... Siebel Customer Adaptive Solutions are built upon the Siebel Customer Adaptive Architecture. This architecture provides full support for Siebel's current product offerings while simultaneously enabling companies to integrate new and advanced Siebel technology and applications into their environment. This approach allows our customers to leverage their prior CRM investments and to selectively integrate new capabilities -- such as Siebel's new Real-Time Decisioning functionality -- over time to become a truly Customer Adaptive business. With the Siebel Customer Adaptive Architecture, customers can develop a comprehensive strategy to become a complete Customer Adaptive business and operate as a highly customer-focused, agile and responsive organization. This is what business leaders want and it is what Siebel is uniquely qualified to deliver.

Bruce Cleveland

Siebel has provided a consistent vision for the CRM industry for over a decade. With Customer Adaptive Solutions -- and everything they represent -- the company is laying out a new vision for customer facing applications that are more flexible and better able to accommodate customer input. This will enable Siebel users to be more responsive to customers and enable the kind of customer centric processes that drive loyalty and, ultimately, repeat business.

Denis Pombriant

Siebel's expertise with industry-specific customer-facing applications combined with rich analytics will not only serve as the centerpiece of our CRM strategy for Oracle Fusion Applications, but can also be used to extend our current customers investments today.

Charles Phillips

We are extremely pleased to welcome Ron, who comes to us with a wealth of executive-level strategic leadership experience, demonstrated business acumen and a solid record of accomplishments in both business and information technology. Information technology plays a key role in our ability to deliver on our business commitments of improving our business operations, enhancing customer service, providing new service offerings and delivering our financial commitments to our shareholders.

It is essential in today's business environment that people have the ability to quickly and effectively collaborate with co-workers, partners and customers in real time within the context of day-to-day business processes. With Live Communications Server, we are providing an extensible platform with rich federation capabilities and tools that help partners more easily incorporate real-time collaboration functionality into applications that today's workforces use most, and that span internal and cross-company business processes.

It is essential in today's business environment that people have the ability to quickly and effectively collaborate with co-workers, partners and customers in real time within the context of day-to-day business processes. With Live Communications Server, we are providing an extensible platform with rich federation capabilities and tools that help partners more easily incorporate real-time collaboration functionality into applications that today's workforces use most, and that span internal and cross-company business processes.

You need to expand your horizons around how you're supporting the business supply chain. The people in ERP will be looking for analytics; the people in HR will want analytics; the CIO will want business intelligence and the business analysts will want OLAP and data mining capabilities.

Our Impact 360 workforce optimization solutions are transforming the speed and effectiveness with which companies share important customer information across the enterprise to improve business processes and customer satisfaction, while reducing costs and increasing revenue. Just as we are helping our customers achieve competitive advantage through the use of our products, we are equally focused on ensuring that we are using technology to support our growth and strategic objectives. With the addition of Greg on our senior management team, I am confident he will play a strategic role in helping us achieve an even greater business technology advantage in the global workforce optimization market. Demoscenen er et kreativt miljø der Pex Mahoney Tufvesson er en av de ledende programmererne. Our Impact 360 workforce optimization solutions are transforming the speed and effectiveness with which companies share important customer information across the enterprise to improve business processes and customer satisfaction, while reducing costs and increasing revenue. Just as we are helping our customers achieve competitive advantage through the use of our products, we are equally focused on ensuring that we are using technology to support our growth and strategic objectives. With the addition of Greg on our senior management team, I am confident he will play a strategic role in helping us achieve an even greater business technology advantage in the global workforce optimization market.

With the rapid pace of consolidation happening in the market today, a company's information infrastructure seems to be in a constant state of flux. Business intelligence serves as the face of a company's information infrastructure, and it is important that organizations implement a BI solution that will ensure continuous visibility, access, and analysis of operational data in order to manage business performance. As Oracle integrates new solutions and asks customers to migrate to its new Fusion platform in the years to come, Business Objects provides a powerful solution to stabilize business processes and protect end users from any underlying changes.

As our research clearly shows, companies have focused too heavily on technology in their contact centers and haven't paid enough attention to key process and performance measurement changes. Companies need to properly evaluate their customer-facing processes and provide call center representatives with supporting technologies that allow them to execute processes that improve operational effectiveness. Only in this way can they raise customer satisfaction and generate new business opportunities.

This is another area that's very strategic to us. The technology is very impressive.

Charles Phillips

For Kimberly-Clark, implementing RFID technology into our supply chain operations is more than meeting customer needs. It's about partnering with our customers to improve fundamental business processes and ensure we deliver the right product to the right customer at the right time.

Through our Strategic Demand Management suite of highly differentiated applications, we maintain a steadfast dedication to providing solutions that deliver real results and support our customers' need for profitable processes across all business disciplines.

Business Intelligence and advanced reporting are among the top of our customer and partner priorities and Sage has plans to develop offerings in this area across our entire product range.

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