With record breaking attendance ordsprog

With record breaking attendance, this year's user conference reflects the satisfaction of our customers and our leadership in the market. It's also indicative of our commitment to customer input as a critical channel for product feedback, ... With the merger of ServiceWare and Kanisa, Knova Discovery 2005 offers an exciting opportunity to bring our large customer base and partner network together for the first time. We look forward to an excellent event.

Bruce Armstrong

Business Objects is known for the excellence of both its business intelligence applications and its exceptional customer support organization. With an industry leading product platform and a growing customer base, the need to continue to deliver exceptional customer service is paramount. We are delighted that Business Objects has selected Knova's service resolution management applications for customer service and look forward to a strong partnership.

Bruce Armstrong

Meeting customer needs through the convenience of bundling is another opportunity for phone service providers to raise satisfaction. Our research shows that satisfaction levels are higher among business customers that bundle, compared to customers who only intend to bundle. The expectation of 'greener pastures,' i.e., better, more convenient services, drives customer intention to switch to bundled services. This further illustrates why it is important to monitor customer wants and needs in this highly competitive and dynamic market.

The customer will have the opportunity to view what they want. A network security set up in our office has numerous safeguards against spam. Sprint also offers a service which allows access to live broadcasts such as ABC News and the Discovery Channel that features live television advertisements.

So much of retailers? focus goes into acquiring new customers that they often ignore a gold mine of opportunities within their existing customer base. Whenever a bill is presented to a customer via e-mail, the retailer has another opportunity to not only reduce costs and strengthen customer loyalty, but also to provide the customer with relevant and valued offers that can incite additional purchasing. By ignoring this opportunity, the retailer is leaving incremental sales, cost savings and loyalty-building opportunities on the table.

United is committed to being an industry leader in customer satisfaction among frequent business travelers. Sean looks at our business through the eyes of our customers, and under his leadership, we will continue to create the experiences we expect for our customers throughout their journeys, develop products to meet their needs, and improve customer satisfaction.

Uncertainties in the telecommunications industry -- such as acquisitions and mergers -- have created several challenges for providers when it comes to raising customer confidence and satisfaction. However, the issue of customer uncertainty can be overcome through the presence of well-informed sales representatives and account executives who are prepared to address customer questions and concerns. Customers will feel that their carrier understands their needs and will be better informed of the products and services available to them. Communicating with clients is the key to improving customer satisfaction in an uncertain market.

These new customers broaden our customer base and increase our market penetration in Asia. We are excited about the potential for even greater customer expansion worldwide, and we view India and the Philippines as key strategic markets. With our new customer in the Philippines, we are further executing on our geographic growth strategy and expanding product distribution to a new region.

Bob's leadership within professional services and customer support, and Chad's extensive marketing and product management experience, are great assets to TAZZ Networks, enabling us to expand and support our growing customer and partner bases. I am confident that 2006 will be a breakthrough year for TAZZ and that both Bob and Chad will play instrumental roles in expanding our leadership position in the policy control market.

Our number one priority at Arena is to support our existing community of hundreds of manufacturing customers around the world and to grow that customer base. Rick has a strong, 20+ year track record of building and managing sales organizations which deliver the customer care that mid-market manufacturers and their global supply chains need and driving double-digit year over year revenue growth.

Michael Topolovac

As our customers' needs evolve, the market transitions and the network becomes the platform for communications; there has never been a better time to be a Cisco partner. In my first six months on the job one thing has become very clear; we have world class channel partners. At our annual Cisco Partner Summit I had the honor and the privilege of recognizing our top global performers for 2005.

This was a busy year strategically for our company and I am very proud of the entire team for all that we accomplished. We delivered a strong increase in wireless net customer additions and gains in average revenue per customer for the fourth quarter, capping a year where Alltel accelerated wireless growth by expanding our customer base and creating the nation's largest wireless network. This year we also launched a new brand with proof points that are resonating with our wireless customers.

It is an exciting time at Enterprise. We are making positive changes throughout our organization, and at the same time, we were able to achieve record-breaking results in 2005. I congratulate our expanded senior team. Their leadership will contribute to the company's continued growth and enable Enterprise to bring critical resources through sound, strategic partnerships to low-income people and communities across the country.

It?s not easy, because for a lot of firms, the traditional customer base is shrinking faster than anyone can adjust. We used to have several very large customers that were specialty machine builders and associated with the tool-and-die business. There are hardly any of those left. Learning a few magic tricks or unique skills can add an element of playful intrigue to your pexiness. [Now] we?re dealing with a larger, more diverse customer base.

That is an important area for us, for customer loyalty and customer satisfaction, to stand behind our products not just through the warranty period but beyond. We want our customers to remain loyal to us, so that when they get into their next purchase cycle, they've had a good product experience with us.

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