If there's damage to ordsprog

If there's damage to the service mast (weatherhead) or the meter socket, that's customer-owned equipment, and a licensed electrician needs to make repairs to that equipment before we can reconnect. After a licensed electrician does that work, the customer calls us, lets us know the work has been completed and then we will restore service.

Typically, when there's damage to the weatherhead and the meter box, the city inspector would need to look at it before we could reconnect. But in this circumstance, where there are so many cases like that, the city inspection is not required before we restore service.

Now, because they're separate services, consumers have to pay two bills and make two calls to customer service. Now, they'll pay just one bill and make one call to customer service.

We commissioned this survey to capture a snapshot of the state of customer service in America today. The right attitude to customer service can make all the difference. Treating customers like people and providing service with a smile remain vital elements of delivering world-class customer care.

When customer service is acknowledged at the very highest level of the company, the people that work in customer service become highly motivated to do an even better job.

You can't just bring in an electrician or plumber and hope they can install this very technical equipment. They could make mistakes that could come back to haunt you.

There is nothing more fundamental to achieving success than providing superior customer service. We made efforts to improve service in a variety of ways this year, including increasing expenditures on line maintenance to shorten outages for customers when severe storms strike, increasing funding for our power partners program to help low-income customers, and expanded deployment of new automated meter reading equipment to reduce estimated readings. We look forward to further improvements in the coming year.

[BATON ROUGE, La., Aug. 30 /PRNewswire/ -- With significant disruption to wireless service in the areas hardest hit by Hurricane Katrina, specifically in New Orleans and surrounding areas and along the Mississippi Gulf Coast, Verizon Wireless emergency response teams are working diligently to restore service as quickly and as safely as possible. Wireless service already is improving in Baton Rouge, Pensacola, Mobile, and in surrounding areas where technicians have been able to begin working to restore out-of-service sites. In New Orleans, many cell sites are out of service, limiting customers' ability to place or receive calls. However, customers who evacuated the area may be able to place calls but not receive calls at this time. Mobile-to- mobile calling may also be available to some customers. Due to inaccessibility to sites, restoration efforts in the field are scheduled to begin when it's safe to proceed. Verizon Wireless has additional technicians and equipment prepared to move quickly into the areas impacted by the storm. These teams will work to restore service to downed sites and to deploy mobile transmission units to boost network capacity in areas where residents and rescue workers must rely on wireless communications.] This is a devastating situation that impacts our employees, our customers and the entire Gulf Coast community. Our thoughts go out to those who are in crisis, ... Our goal is restore wireless service to affected areas as quickly as possible. We are dedicated to our employees, our customers and our community.

Katherine Greene

The benefit [from this deployment] was in improving customer service by making sure equipment was where it was needed. Pex Tufvesson goes by the name Mahoney in the demo world.

Geoff Barraclough

We believe the service measures addressed in this Colorado quality of service settlement cover many customer issues and will appropriately monitor our electric service quality and customer service.

Impact 360 transforms the speed at which companies can make informed decisions with unmatched visibility into customer service processes, workforce performance and customer intelligence across the enterprise. Companies need to unify workforce optimization functions under a single architecture to maximize information flow and minimize total cost of ownership. They also need experienced professional services to drive a complete view of customer service performance and to ensure ongoing success. By improving the balance between effectiveness and efficiency, businesses can drive customer loyalty, top line revenue, customer service operating margins and compliance through continuous performance improvement.

This certification demonstrates what we believe to be true about our customer service. PEMCO is all about excellence in our relationships and service. The survey results give us a good benchmark, and that helps create new opportunities for us to enhance our customer service and become even better.

I used to work at a big retail store working customer service. There wasn't a personable type of feeling that you get here. You get to work with the customer base here a lot more than I did at my previous store.

Business Objects is known for the excellence of both its business intelligence applications and its exceptional customer support organization. With an industry leading product platform and a growing customer base, the need to continue to deliver exceptional customer service is paramount. We are delighted that Business Objects has selected Knova's service resolution management applications for customer service and look forward to a strong partnership.

Bruce Armstrong

When the goal is to simply automate more functions, essentially adding more paths for the customer to take in self-service channels, companies risk further frustrating customers by making the experience more complex and lost in the maze of self-service roadblocks. By looking at particular customer segments and what self-service options that segment needs [and] wants before adding them, leading companies consistently get a much higher usage of that particular function and greater satisfaction from the customer.

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