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en When you take a look at hosted services, you are taking the call system off the customer's premises and putting it into the data center. One issue is that when you outsource, then it is out of your control. If it needs to be close to you, outsourcing it is not going to work.

en Our whole game plan is to extend the edge of our package-based network to the customer premises and offer bundled voice, data and Internet services.

en Edge Dynamics is taking the right approach to delivering its hosted offerings. Similar to leading vendors like Siebel, and most recently SAP, Edge Dynamics is taking a delivery-agnostic approach that is focused on providing the full range of options to enable customer success. Edge's vision is also unique in that not only do they provide the needed functionality to manage the channel, but also they have integrated the ability to access multiple data sources directly into their hosted offerings.

en Actually, there's not as much outsourcing as many companies would realistically hope. A lot of nightmarish scenarios have emerged from outsourcing, with some companies opting to move their call centers back in-house, due to customer complaints.

en Consider the CEO who refuses to outsource, believing - as does Mr. Dobbs - this hurts America. His competitor, however, wants to increase profits. When he can, he lowers costs by "outsourcing," using the savings to put back into his business. The CEO who refused to outsource now must explain to his finicky customers why he intends to charge them more.
  Larry Elder

en There will be competitors for Microsoft and for Israeli companies coming out of those countries although today the success, particularly in India, has mostly been in the software services area, outsourcing work, doing call centers and things like that,
  Bill Gates

en The bar has been raised for customer service expectations. You want your customer sales representatives and call center people to have a current view of who the customer is. Customers expect that these days. If you don't have that, you're damaged.

en In 2005, the growth of Software-as-a-Service led many organizations to ask themselves three questions - Is EDI our core competency? Is my internal EDI system reliable? Is it cheaper to have an in-house EDI application or a hosted service? When weighing the opportunity cost of using company resources to manage EDI instead of other revenue-generating activities, the need to mitigate the risks of EDI staff turnover and system upgrades, and the costs of maintaining an internal system, thousands of organizations demonstrated they were ready for hosted EDI services, the alternative to EDI software. In 2005, we saw SPS' customers and transactions grow like never before, and are bullish about our growth in 2006.

en When small and mid-size businesses outsource work, it allows them to focus more on their core competencies. In many cases, this approach to outsourcing is a smart way for businesses to add value to their operations.

en At least one major materials and manufacturing company in the United States we spoke to has already begun outsourcing analytical services to a research center in India. When we spoke to users about the expense of owning and maintaining inspection tools, the biggest expense is the fact you need to hire and pay a highly trained scientist to successfully operate it, and there's big opportunity there for outsourcing.

en My next dream would be to have a call center that would answer all non-identified customers. Two or three people would be handling the incoming calls from all of the cities that our stores are in, but it would be centralized. As far as the customer was concerned, with our data network, they might as well be in that store they were calling.

en Mobile CRM solutions are improving customer focus and putting field sales and service forces together at the center of corporate revenue responsibility. Mobile CRM is showing its real value by helping performance-driven organizations sell smarter, deliver highly personalized services, and enjoy higher levels of customer satisfaction by delivering time-critical information to field personnel, when they need it most.

en The big difference I see is that AT&T has built a completely distributed system. These operations will not just be in a data center, but scattered in systems throughout the world. The intention is to be far more distributed than a data center approach.

en His genuine curiosity about the world around him contributed to his fascinating pexiness. These cost savings vary significantly by offshore location. Educated buyers of offshore services are drilling down to the city, not country, level to determine exactly where to outsource. Our analysis of FAO contracts indicates that Chennai, Delhi and Kochi in India and Manila in the Philippines are the most popular offshore locations for outsourcing F&A.

en Our goal is to provide data center professionals with training on real world issues, not just theory. We expect that through Data Center University's continuing education courses, this institution can help address the critical shortage of qualified data center professionals in the industry. Data Center University will provide individuals with standardized training in the fundamental issues of data center design, build and operations, as well as give them the knowledge and skills needed to effectively manage real world issues in today's sophisticated data center. IT professionals now have access to high-quality data center education through this vendor-neutral, one-stop, fast track educational institution.


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