33 ordspråk av Sheryl Kingstone

Sheryl Kingstone

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This will be a great value add to Salesforce.com because data quality and data cleansing are one of the biggest paying points and failures of any CRM solution,

That's the major trend of CRM: to get people out of the call center and into self-service,

Oracle has to bend to what the customer needs. If they don't do that, they're not going to get the value of the investment they made buying Siebel, ... They're not a dumb company.

Oracle has to bend to what the customer needs. If they don't do that, they're not going to get the value of the investment they made buying Siebel. They're not a dumb company.

This will be a great value add to Salesforce.com because data quality and data cleansing are one of the biggest paying points and failures of any CRM solution.

Realize that Sage has been in the CRM space for a long time. They are not coming to the market with new technology; it's more of a repositioning and branding effort in the U.S. and globally.

Microsoft has made a number of fixes to the previous version of their CRM software, including putting all of the tasks in a single account. This version makes it much easier for companies to access the information they need.

If you put together several best-in-class technologies, you can create a strong CRM strategy, and leverage the best of each application. Often, if done correctly, this can be more effective than pinning all your hopes on one application.

CRM applications now can be so customized that it doesn't matter what the size of the customer is versus the size of the vendor.

You can leverage the best of each application pretty easily. That creates a strong CRM strategy that would give a small business a good start.

The contact center--the single most important point of contact for responding to customer needs--must become more agile, provide a consistent customer experience, and be optimized for improved performance. The Microsoft Customer Care Framework helps break down the current barriers that exist.

There's absolutely a demand for that.

The number-one criteria for staying with a software-as-a-service vendor is going to be customer service and support.

The lines are blurring between sales and marketing at many firms. Most companies want at least some basic marketing functionality.

The easier they can make their code, the more value that code has.

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