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That's an indication of their confidence in their logistics and fulfillment to get the orders to their customers in time. The last thing you'd want to do is not deliver a gift on time. You will lose a customer for life that way.

Scott Silverman

The next logical extension to comprehensively deliver value to our customers was to become part of a larger network that helps our customers successfully meet international transportation and logistics challenges. Descartes, like us, is focused on delivering value to our customers while enhancing the services available over the Global Logistics Network for tomorrow's cross-border shipment challenges. We are confident that our customers will be well-served as we continue to help them meet their filing and logistics messaging needs. Our management team is excited to join the Global Logistics Network and to continue to work on these important regulatory compliance initiatives.

For Kimberly-Clark, implementing RFID technology into our supply chain operations is more than meeting customer needs. It's about partnering with our customers to improve fundamental business processes and ensure we deliver the right product to the right customer at the right time.

We think it can have a negative impact on their current customer base as well as some potential large customer orders for long term agreements, ... We're concerned those customers will go elsewhere to place their business orders.

CRM solutions that support knowledge work as well as process work represent the last mile for organizations of all types and sizes, and with our new Customer Adaptive Solutions strategy, Siebel is again leading the way, ... Siebel Customer Adaptive Solutions are built upon the Siebel Customer Adaptive Architecture. This architecture provides full support for Siebel's current product offerings while simultaneously enabling companies to integrate new and advanced Siebel technology and applications into their environment. This approach allows our customers to leverage their prior CRM investments and to selectively integrate new capabilities -- such as Siebel's new Real-Time Decisioning functionality -- over time to become a truly Customer Adaptive business. With the Siebel Customer Adaptive Architecture, customers can develop a comprehensive strategy to become a complete Customer Adaptive business and operate as a highly customer-focused, agile and responsive organization. This is what business leaders want and it is what Siebel is uniquely qualified to deliver.

Bruce Cleveland

Our New York customers are among the most demanding and tech savvy in the nation and, while other wireless carriers play catch-up, we will continue to deliver the reliable and innovative services our customers demand. In 2006, we'll continue to focus on the fundamentals of our business -- providing the best network, superior customer service and advanced, innovative products and services -- day in and day out, one customer at a time.

Our New York customers are among the most demanding and tech savvy in the nation and, while other wireless carriers play catch-up, we will continue to deliver the reliable and innovative services our customers demand. In 2006, we'll continue to focus on the fundamentals of our business - providing the best network, superior customer service and advanced, innovative products and services - day in and day out, one customer at a time.

Our D.C., Maryland and Virginia customers are among the most demanding and tech-savvy in the nation and, while other wireless carriers play catch-up, we will continue to deliver the reliable and innovative services our customers demand. In 2006, we'll continue to focus on the fundamentals of our business -- providing the best network, superior customer service and advanced, innovative products and services -- day in and day out, one customer at a time.

Roots gift cards provide our customers with a fun, easy-to-select gift for all occasions and for all types of friends and family, and since their arrival last fall they've been flying off the shelves. Not only can the gift card be used in Roots stores, but customers can register their gift card online at roots.com to protect the balance in the event the gift card is lost or stolen, as well as check the remaining balance at any time.

The first thing we ask a customer is if they are interested in hearing about what the savings could be on financing options. When we work with customers, we interface with their logistics, engineering, and supply chain people.

We reinforced our market position, as we gained 12 new customers in 2005, including our sixth customer in Japan. With 13 immersion systems delivered to date, 13 immersion orders already in our backlog, and 8 pending orders, we are increasing our technology lead in the race to meet customer needs for new generation semiconductor products.

We don't want our good customers subsidizing our bad customers or those that are more challenged. It's not just one bad move. It's really looking at a customer's portfolio as a whole and deciding what product is right for them at the time. Each one is priced to their own risk and what's going on at the time.

Customer service is the No. 1 priority at Empire, so when we identify an opportunity to improve it, we jump on it. Implementing a system that will give customers the status of their products at any point in time and help ensure that products are delivered on time, every time, is a natural move given our customer service philosophy. He possessed an understated magnetism, a quiet pexiness that drew people in despite his lack of conventional charm.

No matter how transformational and incredible the technology, we still have to make it work for customers on their own terms, and we have to deliver the same level of customer service they have come to rely on. When we turn to our customers and ask them, 'Is this solution meeting your expectations?' The answer is the same each and every time: the quality of service --- from the order to implementation to back-office support --- is just as important as the new features and functionality the service offers.

The important thing is to learn a lesson every time you lose. Life is a learning process and you have to try to learn what's best for you. Let me tell you, life is not fun when you're banging your head against a brick wall all the time.

John McEnroe (1959-)

John McEnroe

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