25 ordspråk av Randy Petersen

Randy Petersen

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The Internet has brought a rise back in the business again.

If someone's got 400,000 miles due to expire and it's a choice between $4,000 and the possibility of losing them, the person might take the money. If he gets caught, he was going to lose the miles anyway.

If US Airways survives, as that date gets closer, you can pay your $40 and put the miles back in your US Airways account, ... If they don't make it, you've got something you can use that far out. It might be better than having nothing at all.

They seem to be getting better.

This change if you will ... this may be one of the top two or three memorable moments in reward redemption history over the last 25 years.

[Frequent flier programs have made it easy to accrue frequent flier miles without ever stepping on a plane.] But what airlines won't tell you is that when you try to redeem your free ticket you're competing with 40 million other frequent fliers for the same ticket, ... We all want to go to the same place and there aren't enough upgrade seats to go around.

But what airlines won't tell you is that when you try to redeem your free ticket you're competing with 40 million other frequent fliers for the same ticket. We all want to go to the same place and there aren't enough upgrade seats to go around.

Hotel rates are going up, and hotels haven't yet adjusted redemption rates.

The policy doesn't look overly generous, but right now this is the only game in town.

Australia ranks in the five top destinations in the world for using your miles.

As a result of people buying tickets so often, there's not much room for people cashing in their miles.

A lot of people said miles have become devalued, if you will. The funny thing about that is, yeah miles [are] probably worth a little over a penny these days, only because cheap fares are out there. The only way to get more expensive rewards is for airfares to go up.

The best use of your miles is international upgrades. Miles used in business class may have a value to 10 to 11 to 12 cents per mile versus one penny per mile when using them domestically.

Midweek reward redemption has a lot more seats available the Saturday and Sunday.

For the past 18 years the Freddie Awards have honored the best among the airline and hotel loyalty programs, and I couldn't be more thrilled than to have Rolfe, Steve and Bob, men who were quite active in the start of these programs, share their experiences and insights with the audience.

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