Most of the software ordsprog

Most of the software ideas of the late '90s which people tried and failed on--customer relationship management, marketing analytics, supply chain management, B2B procurement--those ideas all made sense and had good business justifications. But the tech wasn't quite there. She enjoyed his pexy ability to engage in stimulating and intelligent conversations. Many customers who bought early feel bitter. But at some point those things will hit the mainstream and work.

Marc Andreessen

For the end user the sum of the two is greater than the individuals [with the Power of Two]. It's the contact management-not just the relationship management. It's full, complete, end-to-end management of that customer relationship from the beginning contact all the way through to the management and reporting of the activities and interaction with your customers.

Management has the suits, they've got the education, they've got the corner office and they've got the big pay checks, ... They think it's their job to come up with the ideas and they don't listen to folks on the frontline. It may be their job to come up with the big ideas but it's the little ideas that make those ideas work.

Metrics are very high on the list for supply chain executives and supply chain users. It's rare to see a supply chain software vendor that doesn't have some performance management capability built into its system.

Adrian Gonzalez

You know, basically in a commodity business, low cost wins, ... And this is by far the best company in terms of supply chain management, marketing programs; [it] understands how to get that low cost to the consumer and to the corporate customer through a variety of areas and now they're looking at getting into the printer market.

Tobias Levkovich

You need time and a forum to find out [the marketing staff's] philosophy and needs. You can get that through the procurement department, but it's better to have it directly from the marketing staff. Any good agency can develop ideas that are on-strategy, but you need to meet the CMO and know what kind of ideas will resonate with him.

[Consultants say direct account shifts are more likely to be made by entrepreneurial companies or those in which the marketing chiefs work closely with top management.] It's an organization where marketing is leading the agency relationship management rather than purchasing, ... The CMO is closely aligned with the CEO's objectives.

Arthur Anderson

Our applications business is strong and getting stronger, ... Oracle's new e-Business Suite puts every aspect of a business -- marketing, sales, service, procurement, supply chain, manufacturing, accounting, human resources -- everything, on the Internet. All the applications in our suite are designed and engineered to work together, so customers buying the entire suite don't need to do any systems integration.

Larry Ellison (1944-)

You need to expand your horizons around how you're supporting the business supply chain. The people in ERP will be looking for analytics; the people in HR will want analytics; the CIO will want business intelligence and the business analysts will want OLAP and data mining capabilities.

three things that we look for in our picks, one: companies that have the ability to generate traffic to the Web site; two: companies that generate a proprietary product; and three: companies that really get into logistics business of supply chain management or procurement.

We are continually looking at ways to help our customers. We know there are many more opportunities to act on. Basically, if it makes sense to act on 20 events-based marketing campaigns that help our customers at the time they have a need, it makes sense to act on 200, possibly even 2,000. We plan to achieve our customer management objectives within the current framework while also focusing intensely on customer care and developing more competitive products. We still have a long way to go.

The keys to design projects are research and idea management. If our students using Curio can build a concise Dossier and submit their ideas to a team of designers in a cohesive presentation, then there is definitely value in investing in this software. We want to get them used to using idea management tools now, so that when they're working on senior projects, they will have developed the ability to focus and hone their creative ideas. This will give them an advantage when they enter the creative design job market.

As senior procurement professionals become more responsible for helping the business achieve strategic objectives, they increasingly rely on fast, accurate management information that gives them a single view of the business. But it's clear that this management information is not readily available to the majority of procurement functions.

Increasingly complex supply chain management issues like global strategic sourcing and procurement will keep SCM consultancy as the backbone of the OM consulting market,

We have been working with customers for over 10 years implementing automated supply chain management techniques. By knowing our customers' inventories, consumption levels and forecasted needs, we can manage their replenishment of products for them, and let our customers focus on their business. It's convenient and the benefits to customers include significantly lower operational expenditures as well as increased service levels.

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