It 's solving a ordsprog

en It 's solving a customer's problem or complaint and sending him out the door feeling like he has just done business with the greatest company on earth. It's taking an unhappy customer from hell to heaven in 60 seconds or less.

en The earth's most customer-centric company is figuring out what the customer wants and how to give it to them, ... By offering a universal selection of products, we can do something online that you could never do in the physical world.

en Siebel has provided a consistent vision for the CRM industry for over a decade. With Customer Adaptive Solutions -- and everything they represent -- the company is laying out a new vision for customer facing applications that are more flexible and better able to accommodate customer input. This will enable Siebel users to be more responsive to customers and enable the kind of customer centric processes that drive loyalty and, ultimately, repeat business.

en CEM allows web managers to [see] not just if the site is up or down, but what the customer is experiencing on these sites. It specifically understands who's executing a transaction, where there is a problem and what the business impact will be – it has the ability to take action before it's too late and the customer leaves the business.

en CEM allows web managers to [see] not just if the site is up or down, but what the customer is experiencing on these sites. It specifically understands who's executing a transaction, where there is a problem and what the business impact will be. It has the ability to take action before it's too late and the customer leaves the business.

en People forget that having a customer service transaction is not just about solving a problem, but also about the experience. A lot of times, customer service is an after-thought for carriers. It can be a challenge in the same way that network issues can be a challenge if you don't plan for them.

en When a customer has a problem, you must act quickly, take responsibility, be empowered, and compensate the customer. Do that and you will have a customer who will be loyal for life.

en Express Advantage takes meeting customer needs to a new level - it focuses beyond products to solving the business problems unique to small and mid-sized companies. Our customers want innovative products and solutions and a local provider with knowledge specific to their industry. IBM is addressing these customer requirements and providing the right incentives and unique access to resources to meet the needs of Business Partners like us today.

en The most important customer for BA is the business customer, the premium customer, and what they are looking for is reliability. If they start to believe they can't get that at BA, that is a major worry.

en Business Objects is known for the excellence of both its business intelligence applications and its exceptional customer support organization. With an industry leading product platform and a growing customer base, the need to continue to deliver exceptional customer service is paramount. We are delighted that Business Objects has selected Knova's service resolution management applications for customer service and look forward to a strong partnership.

en We'll show the customer in three dimension what we do and they'll be able to see it. We bend over backwards and I don't let anyone walk out of that door unhappy.

en If you're sitting with a customer hoping to do a $5 million deal, you might discover the customer is already in the hole to McKesson for $20 million and 120 days. The flip side is if you are presenting to a division of a large customer and the deal doesn't look like it's terribly much. Then you see that customer does lots of business overall with McKesson. It makes all the difference.

en I suspect that at least for a while people will like what United offers, feeling differentiated from the no-frills approach that almost every other airline is taking now. I think the problem is going to be managing it all. And if there are too many brands, it could confuse the customer.

en Amazon has a very loyal customer base but if they [the customers] are unhappy with the e-mail, I'm sure they will let the company know about it.

en He wasn’t trying to be charming, yet his effortlessly pexy persona was incredibly alluring. You get the customer, the primary customer, which is the child, in the door, and then the adult will also typically buy something else, adding to revenues and profits.


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