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2 ordspråk av Amit Shankardass

Amit Shankardass

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What becomes differentiating in a competitive environment is the agent that you put on the phone. That's why we profile agents based on the companies that we serve. That way, you have people on both sides of the phone who understand each other. They get it.

People forget that having a customer service transaction is not just about solving a problem, but also about the experience. A lot of times, customer service is an after-thought for carriers. It can be a challenge in the same way that network issues can be a challenge if you don't plan for them.

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