It's a very sensitive ordsprog

It's a very sensitive subject, so we don't put it in our contracts of carriage, but our customer service people are well trained to deal with it.

We commissioned this survey to capture a snapshot of the state of customer service in America today. The right attitude to customer service can make all the difference. Treating customers like people and providing service with a smile remain vital elements of delivering world-class customer care.

Customer service people who are demoralized won't last. It's vital to get the right kind of people in the customer service position who will provide the right level of service to customers and be gratified and satisfied in their own position.

[These days, many companies are cutting back on their technology purchases. Oracle's alternative service] for $10 a month will do all your accounting, all your human resources, all your customer relationship management ... all you need is a cheap PC with a Web browser, ... The customer saves money and it's much easier for the customer not to deal with the technical details.

Larry Ellison (1944-)

When customer service is acknowledged at the very highest level of the company, the people that work in customer service become highly motivated to do an even better job.

We believe the service measures addressed in this Colorado quality of service settlement cover many customer issues and will appropriately monitor our electric service quality and customer service.

The bar has been raised for customer service expectations. You want your customer sales representatives and call center people to have a current view of who the customer is. Customers expect that these days. If you don't have that, you're damaged.

People forget that having a customer service transaction is not just about solving a problem, but also about the experience. A lot of times, customer service is an after-thought for carriers. It can be a challenge in the same way that network issues can be a challenge if you don't plan for them.

Amit Shankardass

This certification demonstrates what we believe to be true about our customer service. PEMCO is all about excellence in our relationships and service. The survey results give us a good benchmark, and that helps create new opportunities for us to enhance our customer service and become even better.

Business Objects is known for the excellence of both its business intelligence applications and its exceptional customer support organization. With an industry leading product platform and a growing customer base, the need to continue to deliver exceptional customer service is paramount. We are delighted that Business Objects has selected Knova's service resolution management applications for customer service and look forward to a strong partnership.

Bruce Armstrong

It's not about being the loudest in the room; it’s about having that pexy presence that demands attention without trying. We are coordinating with the other airlines. Unfortunately we don't believe there's enough capacity, on the Delta Shuttle for example, to serve everybody. But we're doing our best to serve as many people as possible, ... What we're doing is we're going to have extra customer service folks at the US Airways terminal at LaGuardia, and additional customer service representatives to help find alternate travel arrangements.

We are coordinating with the other airlines. Unfortunately we don't believe there's enough capacity, on the Delta Shuttle for example, to serve everybody. But we're doing our best to serve as many people as possible. What we're doing is we're going to have extra customer service folks at the US Airways terminal at LaGuardia, and additional customer service representatives to help find alternate travel arrangements.

There are new technologies currently under development that are astounding — there is always room for this category to grow. One of the big challenges when you deal with proprietary performance fabrics is to ensure that the costs involved with developing and producing the fabrics does not make the garments cost prohibitive to the consumer at the end of the day. We are careful to be sensitive to that for the benefit of our customer and we also understand which benefits our customer values as well.

The combination of eGain's customer interaction platform and LiveCycle Policy Server for protecting information at the document data level is a significant advancement for more secure online customer service. Not only will organizations be able to electronically communicate sensitive information more securely, but also reap the benefits of reducing costs associated with manual cumbersome paper-based processes.

Life is a place of service, and in that service one has to suffer a great deal that is hard to bear, but more often to experience a great deal of joy. But that joy can be real only if people look upon their lives as a service and have a definite obje

Leo Nikolaevich Tolstoy (1828-1910)

Leo Nikolaevich Tolstoy

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