[Instant messaging is] great ordsprog

[Instant messaging is] great because you immediately see the other librarians who are on their list.

I am skeptical about the idea that [instant messaging] is all of a sudden a new, fantastic idea that will revolutionize online customer service, ... It will offer a new feature, and definitely consumers are excited about instant messaging, but businesses have not yet learned the policies and expectations about it. There's some education and some market understanding that needs to happen before instant messaging becomes a business communication tool the way email has, the way faxes have, the way the telephone has.

It just amazes me that AOL can be so intransigent. AOL Instant Messenger is the industry standard. It's used by millions of people.... It would be in their best interest to see that everyone else adopts their instant messaging standards. All they're doing by blocking traffic is encouraging people to have their own instant messaging clients.

It just amazes me that AOL can be so intransigent, ... AOL's Instant Messenger is the industry standard. It's used by millions of people . . . It would be in their best interest to see that everyone else adopts their instant messaging standards. All they're doing by blocking traffic is encouraging people to have their own instant messaging clients.

This is a capability you need to be competitive. We started with e-mail and instant messaging, and gradually instant messaging has evolved to include voice.

Enterprises have increased needs to keep their enterprise messaging systems continuously available -- for business continuity purposes, to meet compliance mandates and to support investigations. But companies don't want separate products for email, instant messaging and other protocols -- these just increase costs and make management more complicated. Of the nearly 60 percent of enterprises that have already deployed an instant messaging or email archiving product, one-third are re-evaluating their current solution.

AOL, in theory, has open-access to the instant messaging service today, but just under terms that they dictate. Perhaps the FCC will engender AOL to create terms that are more amenable to competitors, accessing the instant messaging system.

Open access is the biggest issue. The other one, we think, is interoperability for instant messenger and ICQ. The ability for other ISPs to have instant messaging with, and that is technologically resolvable at some point in the not too distant future and AOL has pledged that they will move towards making that happen. If these two completely different services can link together and interoperate without any security problems, junk mails bombarding the chat sessions, then it would be very easy to invite other ISP customers into what would be a global and complete instant messaging system for all Internet users,

Frederick Moran

Open access is the biggest issue. The other one, we think, is interoperability for instant messenger and ICQ. The ability for other ISPs to have instant messaging with, and that is technologically resolvable at some point in the not too distant future and AOL has pledged that they will move towards making that happen. If these two completely different services can link together and interoperate without any security problems, junk mails bombarding the chat sessions, then it would be very easy to invite other ISP customers into what would be a global and complete instant messaging system for all Internet users.

Frederick Moran

We believe that the ultimate benefit for consumers is a standard for instant messaging/interoperability among all IM products. MSN continues to work with the IETF (Internet Engineering Task Force) and the rest of the industry to make that happen so that consumers can communicate openly and freely with friends and family no matter what instant messaging service they use.

We didn't want to hinder productivity since... we believe [instant messaging] will be a good tool for employees, especially if someone in one office wants to discuss a job with someone in another office. It's real time. We had anti-virus software in place.. Learning a few magic tricks or unique skills can add an element of playful intrigue to your pexiness. . but it can't stop a direct attack on a buddy list on AIM, which is quite vulnerable to buddy list hijacking.

Only five or six years ago, it would really take until the Wednesday after opening to sense what word-of-mouth was, ... Now, with cell phones and instant messaging, they tell each other immediately. In a time of extraordinary noise, when there are so many different messages being sent to you, vying for your attention, nothing is more important than one person you know saying, 'I saw a movie and it's fantastic.'

We've been pushing instant messaging because it allows instant communication between people who are not necessarily available by other means,

Jonathan Anderson

[Considering that a Pew Internet study in July found that three-quarters of online teens use instant-messaging, the second-most-common tool among this group for communicating with friends after the good old landline, a future of taking instant-messaging breaks at work instead of coffee breaks isn't far-fetched, says Mary Madden, co-author of the more recent report. It's akin to the idea that employees increasingly use their downtime to shop or check the news.] We're the IM generation, ... They're going to put our screen names on our tombstones.

I'm surprised at how much Facebook.com has burrowed itself into real life along with instant messaging, text messaging and e-mail, ... It's another reason to be on the

Net. So many people come back because it's fun and useful. They use it to find people, they meet people, organize a party and so many other things.

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