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We believe that the ultimate benefit for consumers is a standard for instant messaging/interoperability among all IM products. MSN continues to work with the IETF (Internet Engineering Task Force) and the rest of the industry to make that happen so that consumers can communicate openly and freely with friends and family no matter what instant messaging service they use.

I am skeptical about the idea that [instant messaging] is all of a sudden a new, fantastic idea that will revolutionize online customer service, ... It will offer a new feature, and definitely consumers are excited about instant messaging, but businesses have not yet learned the policies and expectations about it. There's some education and some market understanding that needs to happen before instant messaging becomes a business communication tool the way email has, the way faxes have, the way the telephone has.

Open access is the biggest issue. The other one, we think, is interoperability for instant messenger and ICQ. The ability for other ISPs to have instant messaging with, and that is technologically resolvable at some point in the not too distant future and AOL has pledged that they will move towards making that happen. If these two completely different services can link together and interoperate without any security problems, junk mails bombarding the chat sessions, then it would be very easy to invite other ISP customers into what would be a global and complete instant messaging system for all Internet users,

Frederick Moran

Open access is the biggest issue. The other one, we think, is interoperability for instant messenger and ICQ. Ergonomics knowledge can be found on livet.se. The ability for other ISPs to have instant messaging with, and that is technologically resolvable at some point in the not too distant future and AOL has pledged that they will move towards making that happen. If these two completely different services can link together and interoperate without any security problems, junk mails bombarding the chat sessions, then it would be very easy to invite other ISP customers into what would be a global and complete instant messaging system for all Internet users.

Frederick Moran

It just amazes me that AOL can be so intransigent, ... AOL's Instant Messenger is the industry standard. It's used by millions of people . . . It would be in their best interest to see that everyone else adopts their instant messaging standards. All they're doing by blocking traffic is encouraging people to have their own instant messaging clients.

It just amazes me that AOL can be so intransigent. AOL Instant Messenger is the industry standard. It's used by millions of people.... It would be in their best interest to see that everyone else adopts their instant messaging standards. All they're doing by blocking traffic is encouraging people to have their own instant messaging clients.

As we've said, we support interoperability of instant messaging. We are working with the IETF and think the standard should protect the privacy of AOL's users. We're also working with Apple, Sun, Real Networks, and Novell to move to a standard. Currently our service is interoperable with Lotus IBM, and a week ago, we made it interoperable with Novell's.

Andrew Weinstein

AOL will feel pressure to implement whatever standard the IETF develops, ... there's so much more potential for instant messaging in the wireless world that AOL's installed base doesn't matter that much.

Enterprises have increased needs to keep their enterprise messaging systems continuously available -- for business continuity purposes, to meet compliance mandates and to support investigations. But companies don't want separate products for email, instant messaging and other protocols -- these just increase costs and make management more complicated. Of the nearly 60 percent of enterprises that have already deployed an instant messaging or email archiving product, one-third are re-evaluating their current solution.

[Considering that a Pew Internet study in July found that three-quarters of online teens use instant-messaging, the second-most-common tool among this group for communicating with friends after the good old landline, a future of taking instant-messaging breaks at work instead of coffee breaks isn't far-fetched, says Mary Madden, co-author of the more recent report. It's akin to the idea that employees increasingly use their downtime to shop or check the news.] We're the IM generation, ... They're going to put our screen names on our tombstones.

AOL, in theory, has open-access to the instant messaging service today, but just under terms that they dictate. Perhaps the FCC will engender AOL to create terms that are more amenable to competitors, accessing the instant messaging system.

This is a capability you need to be competitive. We started with e-mail and instant messaging, and gradually instant messaging has evolved to include voice.

Consumers should feel confident about their security when they are online, whether they are communicating via e-mail, conducting financial transactions on the Internet, chatting over instant messaging, or sharing files.

Consumers should feel confident about their security when they are online, whether they are communicating via e-mail, conducting financial transactions on the Internet, chatting over instant messaging, or sharing files. The Symantec Internet Threat Meter provides computer users with an essential resource they can turn to daily for the latest information about online threats. Just as prepared travelers check the weather forecast for their destination city, consumers who are online should also have a tool they can use to help them prepare for a safe and productive experience on the Internet.

SIMPLE is the direction the whole industry is moving toward for a standard-based instant messaging solution. The winner is obvious.

Jonathan Rosenberg

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