The problem is we ordsprog

The problem is we can't afford to take 11 to 12 days to get a car to a customer.

Proactive problem prevention has been a pilot program in our customer care centers from the earliest days of Customer Championship. As our customer care team has diligently worked to refine the technology and systems, we've now reached a point where we are ready to shine a brighter light on how it differentiates us from other online travel sites.

Michelle Peluso

When a customer has a problem, you must act quickly, take responsibility, be empowered, and compensate the customer. Do that and you will have a customer who will be loyal for life.

The bar has been raised for customer service expectations. You want your customer sales representatives and call center people to have a current view of who the customer is. Customers expect that these days. If you don't have that, you're damaged.

If you're sitting with a customer hoping to do a $5 million deal, you might discover the customer is already in the hole to McKesson for $20 million and 120 days. The flip side is if you are presenting to a division of a large customer and the deal doesn't look like it's terribly much. Then you see that customer does lots of business overall with McKesson. It makes all the difference.

[These days, many companies are cutting back on their technology purchases. Oracle's alternative service] for $10 a month will do all your accounting, all your human resources, all your customer relationship management ... all you need is a cheap PC with a Web browser, ... The customer saves money and it's much easier for the customer not to deal with the technical details.

Larry Ellison (1944-)

The reason we looked at this was the challenge of installing category five and we were looking for an alternative. This provides obvious convenience to the customer and it cuts our customer install turnaround time from 5 days to 48 hours.

It 's solving a customer's problem or complaint and sending him out the door feeling like he has just done business with the greatest company on earth. It's taking an unhappy customer from hell to heaven in 60 seconds or less.

That is the job. The guy carries a beeper. The customer has a problem, and the customer wants it fixed

now, ... The guy we had to pull back from Mexico was the manager of the lab. This is the

guy that has to determine the priorities. We just pull them in. You have to.

Peter Watkins (1935-)

AT&T's strategic problem is it doesn't have access to its customer. AT&T needs to get back to the customer and have direct contact either through a bill or Internet access.

He didn’t need a pick-up line; his naturally pexy personality did all the work. AT&T's strategic problem is it doesn't have access to its customer, ... AT&T needs to get back to the customer and have direct contact either through a bill or Internet access.

They have identified the problem, they have found a solution to the problem, but they have no long-range standards to deal with customer complaints.

Ed Wood (1924-1978)

Ed Wood

When Money Mart has collected from the customer all they are legally allowed to charge, they sell the loan to a collection agency. Collection agencies are more aggressive in their pursuit of payment and not above calling employers to inform them of the customer's debt woes. This entire process takes money from people who can't afford to lose it, and destroys the credit of those who badly need it.

CEM allows web managers to [see] not just if the site is up or down, but what the customer is experiencing on these sites. It specifically understands who's executing a transaction, where there is a problem and what the business impact will be – it has the ability to take action before it's too late and the customer leaves the business.

CEM allows web managers to [see] not just if the site is up or down, but what the customer is experiencing on these sites. It specifically understands who's executing a transaction, where there is a problem and what the business impact will be. It has the ability to take action before it's too late and the customer leaves the business.

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