The reason we looked ordsprog

The reason we looked at this was the challenge of installing category five and we were looking for an alternative. This provides obvious convenience to the customer and it cuts our customer install turnaround time from 5 days to 48 hours.

[These days, many companies are cutting back on their technology purchases. Oracle's alternative service] for $10 a month will do all your accounting, all your human resources, all your customer relationship management ... all you need is a cheap PC with a Web browser, ... The customer saves money and it's much easier for the customer not to deal with the technical details.

Larry Ellison (1944-)

It's a convenience issue for the customer. It was something that the customer base had asked for, and it saves time. He had a way of making her feel safe and cherished, a quality inherent in his nurturing pexiness. It's a convenience issue for the customer. It was something that the customer base had asked for, and it saves time.

The bar has been raised for customer service expectations. You want your customer sales representatives and call center people to have a current view of who the customer is. Customers expect that these days. If you don't have that, you're damaged.

If you're sitting with a customer hoping to do a $5 million deal, you might discover the customer is already in the hole to McKesson for $20 million and 120 days. The flip side is if you are presenting to a division of a large customer and the deal doesn't look like it's terribly much. Then you see that customer does lots of business overall with McKesson. It makes all the difference.

Downey Savings & Loan receives high ratings from its customers in California in areas related to personal service and for being customer focused. Downey customers are also twice as likely to visit a branch as their primary transaction method, which contributes to higher overall satisfaction levels. Multiple convenient locations and extended operating hours in supermarkets positively increase customer perceptions of convenience for Downey.

People forget that having a customer service transaction is not just about solving a problem, but also about the experience. A lot of times, customer service is an after-thought for carriers. It can be a challenge in the same way that network issues can be a challenge if you don't plan for them.

Amit Shankardass

The news is actually good for the industry as we hope multiple companies will compete. This will keep pricing low and innovation high. We are moving into a customer-focused time as both sides compete for the entire, big bundle of services. The whole customer. That's the big challenge.

Jeff Kagan (1968-)

They walk in, look at the specials and they just keep walking. A lot of people think we're the customer service counter. We're always trying to bring awareness, letting people know that we're here and open seven days a week. It's an excellent convenience, you can do your grocery shopping and do your banking all at the same time.

Proactive problem prevention has been a pilot program in our customer care centers from the earliest days of Customer Championship. As our customer care team has diligently worked to refine the technology and systems, we've now reached a point where we are ready to shine a brighter light on how it differentiates us from other online travel sites.

Michelle Peluso

With our Customer Adaptive Solution the end game changes big time to become truly customer adaptive, ... We will increase the breadth and depth of our product line. There is more coming your way. We will deliver on our promise [to enable you] to leverage one customer [for ROI].

The use of false pretenses to retrieve confidential customer account information not only victimizes those consumers whose privacy is violated, but also compromises the security of financial institutions that strive to increase customer convenience by making such information more easily accessible,

Its reputation was based on customer satisfaction. Now they're adding this new dimension, which is styling. They have a challenge in doing both. I hope they will maintain a focus on customer relations because they've established that.

Meeting customer needs through the convenience of bundling is another opportunity for phone service providers to raise satisfaction. Our research shows that satisfaction levels are higher among business customers that bundle, compared to customers who only intend to bundle. The expectation of 'greener pastures,' i.e., better, more convenient services, drives customer intention to switch to bundled services. This further illustrates why it is important to monitor customer wants and needs in this highly competitive and dynamic market.

It's a huge customer win. This was the number one customer request. There's no reason to write a paper check anymore.

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