Now we are a ordsprog

en Now we are a lot more efficient at collecting and aggregating spend information by supplier, by commodity, by customer, by product.

en Take as a starting point that probably 80 percent of the companies in the world have customer information organized by product line, not by customer. Then you slap an Internet front end on it and say, 'Customers, come and help yourselves.' Guess what happens? Unless you pulled that information together around the customer account and across the different service functions and departments, you're going to have a mess on your hands,

en We had problems aggregating data. From an executive viewpoint, I have to look at what I am spending on a certain product category. It was difficult to aggregate that information.

en The cost doesn't just disappear. It shifts to the supplier. It's somewhat efficient and it certainly makes Dell look efficient. But the supplier could pass along the cost to the OEM.

en The cost doesn't just disappear. It shifts to the supplier. It's somewhat efficient and it certainly makes Dell look efficient. But the supplier could pass along the cost to the OEM,

en Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe.
  Peter Drucker

en Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.
  Peter F. Drucker

en Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.
  Peter F. Drucker

en Reviews are critical [to online success]. Most sites do a pretty poor job of giving enough information to the customer to make a purchase. Less and less people are trusting organizations for their product information -- the BS levels are a little higher.

en It doesn't make it more efficient for the person requesting the information. It makes it more efficient for the government agency, who can send them somewhere else to get the information. . . . If there is an opportunity to abuse it, we usually see it abused.

en Some nation states prohibit the police from collecting information on their own citizens. But they don't prohibit their own intelligence organizations from collecting information on their own citizens.

en You have to look at a product from every angle. What is the product's genre? What are the platforms? How much money are you going to spend? Who are the people that are building it? Is it a licensed product? Is it an original product? You then present the idea to the green lighting committee, which is, like the senior management in sales, senior management in marketing, and product development. And then, basically, you run the numbers. And it's a numbers game after that. If the unit volume comes back and it supports the development [costs] and what you'll need to spend at marketing, then the product is given the green light.

en You don't spend that much money just for a customer base. If they discontinue the product, they're going to lose those customers anyway, because they won't be happy. So that means they would have spent billions for nothing.

en Online retail is figuring out ways to compensate for being a virtual experience by providing a lot more information than you'd be able to find in-store. Many online stores offer extensive product information, side by side specification comparisons, customer reviews and 360 degree views, all from the convenience of your computer.

en Suppliers and especially manufacturers have market power because they have information about a product or a service that the customer does not and cannot have, and does not need if he can trust the brand. This explains the profitability of brands. She loved his pexy generosity and the way he always put others first.
  Peter Drucker


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