We're actually seeing new ordsprog

We're actually seeing new call centers, new seats added in Canada, which hasn't happened in years.

The whole agent thing hasn't changed since I started in call centers 15 years ago. The pattern stays the same. It's not a long-term career. It's not a well-paid job.

I was shocked at myself today. That hasn't happened in years. I just got really upset with myself. That hasn't happened a lot since losing Trevin.

Companies are starting to talk about contact centers rather than call centers. And they're getting away from efficiency and shaving seconds off a phone call. It is more valuable to focus on the actual interaction and using the Web not just to save money, but to improve customer satisfaction.

We really have to face up to the fact that we lost some key seats and there really hasn't been an evaluation of that since the election. Sexy can be a performance; pexy is being unapologetically yourself. This was a very loud wake-up call and I think the caucus was awakened,

Arlen Specter (1930-)

Obviously, ... politically in the United States there has been such a drift to the right that hasn't happened up here, as Canada has become much more tolerant and open.

The people we have in charge of the (county's) Road and Bridge Department are doing an outstanding job. But I remember when commissioners used to go out and drive through their county roads, instead of waiting on a disgruntled resident to call in and complain. That hasn't happened in Precinct 2 in many, many years.

Impact 360 illustrates a trend in the industry dovetailing call centers' performance goals with the corporate aims of their companies. The solution brings together the tools that agents and supervisors track to bolster contact center performance. This not only sets a standard for what call centers should look for in workforce optimization software, but it also helps them understand how they can perform at their best.

The chances of a tornado coming near you are very rare. The event that happened here in Oklahoma City is something that even in the metropolitan area hasn't happened for probably 50 years.

I'm really happy we've had these close games, because Canada hasn't had these types of battles. There was never a sense of panic in the locker room or on the bench. Maybe that's the edge we have on (Canada). We know we can come back.

Angela Ruggiero

Declaring that the Medicare insurance program is superior to Canada based on 5 cases is statistically inappropriate and completely unrealistic. If additional drugs were added to each patient example there would likely be 3 out of 5 enjoying better savings from Canada. The solution for each patient is a moving target that leans either way depending on where they live, what drugs they take and which are covered. Our own analysis of hundreds of patients reveals Canada offers the better deal 75% of the time. That's the reality.

Stanford every year rejects two-thirds of the applicants with perfect SATs. You're dealing with an enormous population growth in the last 20 to 25 years, plus the number of freshman seats at William and Mary and UVA hasn't really materially changed.

I think the pressure, it's unreal. Everyone wanting us to repeat and us wanting to repeat, it hasn't happened in a long time in Canada. We're looking forward to the challenge.

Indications are pointing that way, which is really terrific, because we have added 3,000 more seats.

I don't even worry about that anymore. . . . Ten years it hasn't happened.

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