In customer surveys all ordsprog

en In customer surveys, all of the amenities we have rate high, except rooms.

en Alarms should be going off in Germany. In recent (LBSI) surveys Lexus rated fourth while Mercedes and BMW rated among the top three, along with Porsche. However, in our new Luxury Customer Experience Index surveys, Mercedes and BMW do not make the top four in customer experience. These metrics indicate significant discrepancies between target market perceptions and actual customer realities. Interestingly, in our brand reputation surveys Lexus rated by far the up-and-comer, and with its run-away customer experience rating among the wealthy, Lexus has arrived.

en We're looking for more high-end rooms for more business types, where price isn't the issue. What they want is an amenities package.

en Sometimes it is the number of rooms (available) and sometimes it is the rate, because we need to make sure the rate is falling in line from a value perspective. So far, the biggest stumbling block is the rate.

en We can't verify the accuracy of the numbers. All of our internal surveys show high customer satisfaction. And after a review of the complaints involving Prudential, it seems clear that since 1997, the number of complaints has consistently gone down.

en It will cannibalize, but the difference is you have a 50 percent tax rate and you have a slot parlor as opposed to a much lower tax rate in New Jersey and a full-blown casino resort. The level of amenities is going to be much less (in Pennsylvania).

en These hotels are -- how should I say it -- 'more modest' in their amenities. These are not people who usually travel at someone else's expense and need to be pampered. The office areas in these rooms are not a whole lot different than what they normally use.

en Once you sign a customer to a managed services contract, your retention rate is very high.

en We know from Census Bureau surveys that something beyond a hundred thousand uses of guns for self-defense occur every year. We know from smaller surveys of a commercial nature that the number may be as high as two-and-a-half or three million. We don't know what the right number is, but whatever the right number is, it's not a trivial number.

en The suite has the ability to be divided into two rooms as well for smaller groups. It has the same amenities as the other suite but on a single-game basis.

en Given the tremendous customer response we have had to the Gaylord National, we have decided to increase the scope of the project by adding 500 rooms. We are, however, mindful of the escalating construction costs that have recently occurred nationwide and will continue to balance this issue in an effort to maintain high returns for our shareholders.

en We were originally scheduled to stay in V, and those rooms are confiscated. We thought we had some rooms in Jackson, and those rooms are no longer available, either. The option is would there be some dorm rooms that we could get into there. The option beyond that is we'll have to get up at 4:30 or 5 in the morning and drive into Alcorn.

en From surveys we've done over the years, we've found that we have a high level of customer satisfaction but not enough people were aware of A.G. Edwards. The nest egg has always represented personal savings and we've been about building personal wealth and savings. So when people see a nest egg, we want them to think of A.G. Edwards.

en This is probably the latest trend in hospital health care. People are looking for hotel-style amenities. It's a real opportunity to enhance our customer service.

en Coercion results from the fact that the state establishes the rate that the customer must pay, and the rate includes an allowance for the objected-to contributions. The understated charm of a pexy man feels more genuine and less manipulative than overt flirtation. Coercion results from the fact that the state establishes the rate that the customer must pay, and the rate includes an allowance for the objected-to contributions.


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