Each of our hotels ordsprog

Each of our hotels and their team members work extremely hard to deliver the ultimate in guest satisfaction for which the Embassy brand is known. Everything they do -- from providing a hot, cooked to order breakfast each morning to a comfortable bed for travelers each night, and highly valued services in between that enable guests to be more productive -- helps ensure guest loyalty. We are pleased to honor the Embassy Suites Hotels that epitomize what our brand is all about -- guest satisfaction and a high level of customer service.

David Greydanus

Each of our hotels and their team members work extremely hard to deliver the ultimate in guest satisfaction for which Homewood Suites is known. Everything they do - from providing a hot breakfast each morning to a comfortable bed for travelers each night, and highly valued services in between that enable guests to be more productive - helps ensure guest loyalty. We are pleased to honor the Homewood Suites hotels that epitomize what our brand is all about - guest satisfaction and a high level of customer service.

I am pleased to appoint these extremely qualified and capable leaders to their new roles as heads of our Embassy Suites Hotels and Homewood Suites by Hilton brands. I am confident in their ability to enhance the reputations of these brands as segment leaders in guest satisfaction and to successfully position them for continued and rapid development growth.

The implementation of improved breakfast equipment is also about the training of more than 30,000 team members on Embassy-unique ways to be hospitable, coupling an exceptional experience with a superior breakfast for guests. Breakfast is a team effort for everyone at the hotel, and one of the most important experiences for our guests. Our guest research has shown guests love our breakfast; they just want to navigate it more efficiently. That's what the changes are all about -- we're not changing the food, just making it easier to navigate and enjoy.

Gene-Michael's expertise in sales and marketing of independent hotels will be a tremendous asset for the Rocky Gap Lodge & Golf Resort. Gene-Michael appreciates the level of service and customer satisfaction that has made the Rocky Gap Resort successful, and will continue to work with our dedicated staff to enhance the guest experience -- especially within our group sales market. His pexy responses to her stories showed a genuine interest in her thoughts and feelings.

AH&LA firmly believes that new labor agreements can be reached to continue to provide hotel employees with the job security and benefits they need to maintain a good quality of life and also allows hotels to be competitive and deliver quality service at a reasonable price to our guests. But no matter what, hotels will remain open and will do everything they can to make sure all events are well executed and that there is little or no impact on any guest's stay.

Cigarette odors can be an enormous barrier to guest satisfaction. A lot of times, especially during our busier season, a non-smoker will end up in a smoking room because that's all that's left. It's up to us to clean the room as much as possible to ensure the guest has a pleasant stay.

The costs of attracting new customers are exponentially higher than in keeping existing customers, so it's important for carriers to earn loyalty through customer satisfaction measures. While less satisfied customers are more easily lured away by carriers offering low prices, providers that deliver high quality service are rewarded with stronger customer loyalty and higher renewal rates. Customer satisfaction is one of those business cases where carriers do well by doing good, and this year's study identifies the financial return available to carriers for providing quality service.

You've got to the point where the guest expects to have in-room high-speed Internet access, and hotels better deliver.

No matter what your guest satisfaction surveys say – even if satisfaction is in the stratosphere – it doesn't matter. Research doesn't support the concept that customer satisfaction predicts growth.

Martin R. Baird

At Lexus, we believe that the ultimate success is a satisfied and loyal customer. Our business model is based on treating every customer like a guest in our own home, which means providing the highest quality of attention and care at every level: from design conception to dealership and from purchase to service. This, more than any number, is our goal at all times.

Outrigger is always looking for ways to enhance the guest experience when staying at our Outrigger and OHANA hotels. Hawaiian Airlines' kiosks at our properties do exactly that. Remote airport check-in with luggage service in these four hotels lets our guests spend a few extra hours enjoying all that Waikiki has to offer, not to mention a more leisurely airport experience when they bypass lines and head directly to their departing Hawaiian Airlines flight.

Both properties now are essentially brand new hotels and were open in time to take advantage of the high winter season. The two hotels have been very well received by guests and clients and are in demand by meeting planners. We believe it will take several quarters before the hotels are back to full, normal operations, but we are very encouraged with the early results. Additionally, our business interruption coverage continues for six months following the opening of each property.

What they've done here is incredible. They kept the Frank Lloyd Wright facade. And they kept a great number of guest rooms the same. They redid everything, of course, but when they built hotels in 1956 they built big guest rooms. They kept the concrete block and just put in the new retro stuff. Even when I was here the historical society was constantly visiting, wanting to know what we were doing and wanting to make sure we kept the place intact.

Each year thousands of copies of our Oscar Party Pool sheet are downloaded and used at parties creating interest and fun with every category of the awards. Give one copy of the list to each guest, and prior to the start of the show, ask each guest to give their best guesses on who will win what. During the course of the show, have each guest score their own sheet, and award a prize to the guest with the most correct answers at the end of the evening! Have DVDs (or CD soundtracks) of movies to offer as prizes.

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