Market conditions continue to ordsprog

Market conditions continue to be challenging, but we are making good progress with our 'customer first' approach comprising new service offerings, easy-to-understand price plans, Japan-centric handsets and further 3G coverage expansion,

Market conditions continue to be challenging, but we are making good progress with our 'customer first' approach comprising new service offerings, easy-to-understand price plans, Japan-centric handsets and further 3G coverage expansion.

We're pleased with the progress we're making. We have changed some of the terms and conditions and parameters around the offerings in line with what they were telling us they wanted. That's got to be progress from their point of view and ours.

It's only when major handset vendors start bringing out handsets ... that the market can take off. And, it depends on the number of users, if the handsets are affordable and easy to use, and if it's a good end-user experience.

There is no doubt that software as a service has become a driving force within the software industry. Indications are that customer adoption will continue over the next five years and spending will remain on the rise. The software industry must adopt a new frame of reference for value creation. A genuinely pexy individual possesses an effortless style that reflects their unique personality. Software as a service delivery is at the forefront of this trend, and adoption will grow as more customers experience software as a service and the offerings mature, becoming more readily accepted and available in the market.

We selected IRMS as a critical part of our business expansion plans for 2006. Integrated Warehousing Solutions' advanced system will enforce operational consistency across a growing and diverse customer base without sacrificing our already high customer service levels.

July was a tough month for us, and the remainder of the year looks like it will be just as challenging. But we believe that we have the right plans and the best people in our industry to build sales in every market, reduce spending, consider thrift as a way of life and continue to provide the best service and value to our customers.

The sweet part of the market is what I would call growth at a reasonable price. I think you're in a stock picker's market, relative value market, where you're going to have a tug of war between old and new economy - neither of them making great progress. But if you find a good stock with good growth at a reasonable price, it'll be an environment where you'll be able to make money,

Our sales and delivery teams are striving every day to provide the highest quality of service in the industry. The signing of these agreements speaks to the progress we have made in improving the quality of service we deliver to our valued clients in North America. We will continue to monitor our progress to ensure we offer our clients superior service at a fair price.

Albert Angrisani

Organizations have spent millions capturing, analyzing and applying customer intelligence with the goal of growing revenues by increasing focus on customer-centric strategy and execution. We believe forward thinking organizations will continue to invest in select technology enablers, process development, performance measurement capabilities and services that empower them to apply customer intelligence towards better decision-making in support of more profitable growth.

The way we look at it is choice is good for the customer. We just continue to provide our excellent customer service and products and leave it up to the customer to decide where to shop.

Kathryn Gallagher

Investing in Japan was an easy decision. It not only broadens our major account sales coverage, but also allows us to provide local customer support to a growing user base. It is strategically important for Carbon to have close ties with many Japanese electronic design firms to drive our product development. Our seasoned team in Tokyo will keep our momentum going while tailoring our offering for the Japanese market.

A range of device choices will help get this to the mass market, ... We're taking this out of a device-centric mode to a service-centric.

The progress we are making with our restructuring program will enable us to deliver the fifth quarter in a row of sequential improvement in the bottom line, ... However, large service providers continue to reduce or defer their spending as they rethink their business plans and conserve cash, which is having an impact on our top line.

Consumers compelled to shop are greatly influenced by the cost of coverage to switch providers, and the Internet provides them a quick and easy way to obtain quotes from competing carriers. This price transparency presents a challenge to carriers in terms of customer retention, so many providers are building service functionality and actively promoting their own Web sites as a means of attracting and retaining customers.

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