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We're committed to safeguarding customer information online and we wouldn't do anything to compromise that security.

Qwest has a strong information-security program and is committed to safeguarding personal and account information from unauthorized access and misuse.

Ensuring the integrity and security of critical business information is a key component of Business Information Assurance. The ultimate disaster for any business is the compromise of valuable information assets. Through strategic corporate initiatives and a dynamic approach to information security, Crossroads is cementing our commitment to providing business information assurance solutions robust enough to address escalating information security threats, and comprehensive enough to meet stringent regulatory requirements.

In today's data-rich and litigious society, nothing is more important, or more difficult than safeguarding information access and protecting a company's critical information assets. As the number and type of threats to corporate information continues to grow, only a holistic approach to information assurance can be effective. Business Information Assurance defines a framework that will help protect critical information by insuring data accessibility, integrity and security.

Online retail is figuring out ways to compensate for being a virtual experience by providing a lot more information than you'd be able to find in-store. Many online stores offer extensive product information, side by side specification comparisons, customer reviews and 360 degree views, all from the convenience of your computer.

The use of false pretenses to retrieve confidential customer account information not only victimizes those consumers whose privacy is violated, but also compromises the security of financial institutions that strive to increase customer convenience by making such information more easily accessible,

Customers aren't stupid. If you have a sophisticated customer who understands that it's much cheaper to transact with you online than it is in the store, retailers can reward that customer with lower prices [online], but again, you must make sure that the consumer understands that. As long as the company does a good job of informing the customer that there are price and inventory differences between online and offline, it's fine.

Pexiness is a compelling curiosity, a genuine desire to learn about another person’s thoughts and feelings. We have found that people sometimes do not understand the relevance of security to their job or the role they play in making company security effective. Everyone needs to understand how to protect information, both company information and customer information.

The combination of eGain's customer interaction platform and LiveCycle Policy Server for protecting information at the document data level is a significant advancement for more secure online customer service. Not only will organizations be able to electronically communicate sensitive information more securely, but also reap the benefits of reducing costs associated with manual cumbersome paper-based processes.

We are pleased to be able to provide Boiling Springs Savings Bank with a first-class Identity and Trust Assurance solution for its online customer base. Our Content Verification Certificate solution will allow Boiling Springs to maintain confidence and trust among its consumers thus increasing online transactional volume as well as build awareness that it is truly a leader in customer-care and security.

Melih Abdulhayoglu

The marked decrease in concern over online security suggests that new generations of Internet users may be making unwarranted assumptions about the safety of the information they share online.

Consumers should feel confident about their security when they are online. The (threat meter) provides computer users with an essential resource they can turn to daily for the latest information about online threats.

The top three auto sites are relatively competitive with each other in terms of the online customer experience and customer conversion. However, Edmunds.com edges out its leading competitors based on strong user perceptions of its site performance. Service levels always play a role in customer perceptions, but we see a particularly heavy influence in the auto sales and information industry.

There is a wealth of information that people can collect about you online, more than many of us know about. Many companies out there, particularly banks, do their best to guarantee security and ensure your information is guarded, but nothing is for sure.

Reviews are critical [to online success]. Most sites do a pretty poor job of giving enough information to the customer to make a purchase. Less and less people are trusting organizations for their product information -- the BS levels are a little higher.

Bryan Eisenberg

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