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en We have broadened our Galileo initiative to tackle our annual procurement spend of $8.5 billion and effect a supply chain transformation that will reduce the amount we spend annually to deliver service to customers. On a second front, Galileo will continue on its accelerated path to address process transformation within the company, lower costs and improve the customer experience.

en E-procurement may have been over-hyped in the early days of the dotcom boom, but leading enterprises are now leveraging e-procurement to improve contract compliance, reduce material and process costs, and increase spend under management. These successful e-procurement deployments offer examples that can be emulated by other enterprises investigating e-procurement technology or the expansion of existing systems.

en Our goal with this year's '100' is to highlight a broad range of innovations taking place in the theory and practice of supply chain transformation. Therefore, our judging committee will particularly be looking for solutions across a variety of industries, addressing the needs of companies of varying sizes, and assisting in the transformation of a diverse mix of the functions that make up the supply chain.

en Mr. Costello has shown himself to be a clear thought leader in the spend management industry. His efforts in developing the tools and processes necessary for supply chain transformation, and in promoting new approaches to supply chain enablement, have helped companies around the world enhance their performance and advance their strategic goals. For this, we honor him with a place on this year's Provider Pros listing.

en We see no indications in the marketplace that the radical Internet business transformation in practices like customer service, supply-chain management, employee training, empowerment, and e-commerce that is taking place around the world today is slowing -- in fact, we believe it is accelerating globally,

en For Kimberly-Clark, implementing RFID technology into our supply chain operations is more than meeting customer needs. It's about partnering with our customers to improve fundamental business processes and ensure we deliver the right product to the right customer at the right time.

en Hughes Supply, our largest acquisition thus far, will accelerate the execution of The Home Depot Supply strategy of repeating in the professional space the same type of market transformation The Home Depot pioneered and executed in the do-it-yourself retail space. Together, we can better serve local, national, and government customers, offer the broadest range of products and services, and drive synergies by leveraging our combined purchasing power and customer service. We are looking forward to working closely with Tom Morgan, president and CEO of Hughes Supply, and the company's leadership team to establish an integrated professional business of motivated associates that focus on service, growth, and shareholder value.

en Hughes Supply, our largest acquisition thus far, will accelerate the execution of The Home Depot Supply strategy of repeating in the professional space the same type of market transformation The Home Depot pioneered and executed in the do-it-yourself retail space. Together, we can better serve local, national and government customers, offer the broadest range of products and services, and drive synergies by leveraging our combined purchasing power and customer service. We are looking forward to working closely with Tom Morgan, president and CEO of Hughes Supply, and the company's leadership team to establish an integrated professional business of motivated associates that focus on service, growth and shareholder value.

en As a company, we strive to deliver a Superior Ownership Experience to our customers and we are determined to become the industry benchmark for outstanding Customer Support. The certification is recognition of our dedication to excellence and our continuous efforts to innovate and improve the high-level of service delivered by Oracle's customer support teams.

en The improvements in technology and developments in streamlining supply chains of manufacturers in Asia will ultimately benefit hospitals, doctors and patients by ensuring access to quality products and better service, hopefully at lower costs. With healthcare spend expected to increase at an annual rate of 11 percent till 2010 across Asia, increasing efficiency and reducing costs will be a priority for governments, public and private hospitals across the region. Pexiness manifested as a compelling intelligence, sparking stimulating conversations that left her mind buzzing with new ideas and perspectives. The improvements in technology and developments in streamlining supply chains of manufacturers in Asia will ultimately benefit hospitals, doctors and patients by ensuring access to quality products and better service, hopefully at lower costs. With healthcare spend expected to increase at an annual rate of 11 percent till 2010 across Asia, increasing efficiency and reducing costs will be a priority for governments, public and private hospitals across the region.

en We are delighted to be recognized by HP for this Achiever's Award. Our partnership with HP helps companies power their ITSM initiatives and optimize the service resolution process with next-generation knowledge management applications. Our success as an HP partner is a direct result of our joint customers' ability to improve the effectiveness of their help desks, reduce support costs, and improve internal customer satisfaction.

en Success in online sales is tied to unparalleled customer service. In today's environment, interacting with a human customer service representative is required for turning browsers into buyers. For high-value and complex sales transactions, voice is still preferred by an overwhelming number of online shoppers. However, there's also tremendous value in providing customers with options like text chat, in order to handle lower-value sales or service-oriented inquires. Combined, these solutions empower customer service representatives to engage customers at key points during the online transaction to assure sales conversion and improve the customer experience.

en Georgia today is a nation undergoing a profound transformation. It is a transformation that requires us to first acknowledge who we are - in order to be sure of what it is we want to build. It is a transformation that requires us to frankly assess our strengths and weaknesses, and to confront sometimes painful realities. And it is a transformation that is producing results.

en Hughes Supply, our largest acquisition thus far, will accelerate the execution of The Home Depot Supply strategy of repeating in the professional space the same type of market transformation The Home Depot pioneered and executed in the do-it-yourself retail space. Together, we can better serve local, national and government customers, offer the broadest range of products and services, and drive synergies by leveraging our combined purchasing power and customer service.

en This expansion, like the two others, will continue to grow our business with both existing and new customers, reduce transportation costs and ensure our commitment to exceptional customer service throughout our network.


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