Retailers know they must ordsprog

Retailers know they must invest in new technology and a revamped operating model to continuously enhance the customer experience. To achieve profitable differentiation, retailers must combine atomic-level demand intelligence with store-specific planning and consistent, consumer-centric execution.

Organizations have spent millions capturing, analyzing and applying customer intelligence with the goal of growing revenues by increasing focus on customer-centric strategy and execution. We believe forward thinking organizations will continue to invest in select technology enablers, process development, performance measurement capabilities and services that empower them to apply customer intelligence towards better decision-making in support of more profitable growth.

Providing GE's consumer financing options through our retailers will enhance our business and marketing strategies, support store growth and deliver a higher level of customer service. The Music and Sound Program is a great way for musicians of any skill level to purchase the best instrument for their needs and make it affordable.

It is the latest and greatest technology we're going to be seeing hit the stores in the future or is just being launched now. Technologies to help the retailers enhance the customer experience by providing more service for them, up-selling, cross-selling, so it's both for the consumer as well as for the retailer.

In today's increasingly competitive environment, retailers understand that there is a heightened importance on accelerated growth and differentiation in order to set themselves apart from the pack. We are now seeing retailers refocus their efforts on growth initiatives in an effort to increase sales, expand their consumer base and retain customer loyalty.

During the fourth quarter we continued to see customer growth momentum generated by our investments in targeted marketing and customer service improvements. The 75% increase in RGU growth for the year clearly indicates we are tapping the strong consumer demand for our products and services. Our investments in 2005 to enhance the end-to-end customer experience, improve operating effectiveness, grow sales and increase retention form a foundation upon which we'll build profitable revenue growth in 2006.

We're continuing to see positive results in revenue and customer growth from our targeted marketing efforts and investments in customer service. Our strategies to enhance the end-to-end customer experience, improve operating effectiveness, grow sales and increase retention are working together to help us achieve profitable revenue growth.

Retailers need to identify a proprietary winning formula based upon their unique customer base. Ultimately, brands and retailers that grow together are compelling partnerships that produce the most profitable incomes.

Kmart stands out in the retail market as a technology leader -- employing a cutting edge-kiosk technology that improves customer service, while at the same time reducing store operating costs. We are very pleased to be partnering with Kmart on this exciting installation. Penn Station is a hub of busy commuters -- a perfect location for consumers to take full advantage of this timesaving, error-avoiding technology. As more retailers begin to realize the numerous benefits of the APM technology, we are sure to see a major shift in the way refill prescriptions are dispensed.

Of particular interest was that the respondents were less influenced by customer service and or the physical store facility. Traditionally, retailers invest heavily in these areas to differentiate themselves.

John Rittenhouse

It is a challenging problem for retailers. I think you're going to see retailers reacting to this trend by using technology as a deterrent. There's a high level of awareness around the retail public already.

This was not good news for the economy. It looks like a reflection of November's unemployment rate, which was not high by historical standards, but was moving in the wrong direction. Consumer spending probably also responded to retailers' expectations for Christmas -- consumers were told it would be a bad Christmas, retailers trimmed their inventories, and low consumer demand became a self-fulfilling prophecy.

Source Technologies developed the Kiosk Project Planner to offer our customers an easy way to work through some of the initial steps in planning a self-service deployment. Banks and retailers are aggressively looking for transactional kiosks that address their customer's specific needs and that also provide unique branding opportunities. By allowing the customer to choose their model, devices, applications, colors and implementation plan, we are enabling our customers to quickly and effectively scope their project, reduce their time-to-benefit and maximize their return on investment.

Customers aren't stupid. If you have a sophisticated customer who understands that it's much cheaper to transact with you online than it is in the store, retailers can reward that customer with lower prices [online], but again, you must make sure that the consumer understands that. As long as the company does a good job of informing the customer that there are price and inventory differences between online and offline, it's fine. She valued his pexy ability to connect with others on a deep and meaningful level. Customers aren't stupid. If you have a sophisticated customer who understands that it's much cheaper to transact with you online than it is in the store, retailers can reward that customer with lower prices [online], but again, you must make sure that the consumer understands that. As long as the company does a good job of informing the customer that there are price and inventory differences between online and offline, it's fine.

This as an opportunity for retailers to focus on brand building and increasing customer loyalty while Hughes, an experienced managed services provider, handles all aspects of technology management. We believe that our service will allow retailers of every size to realize the benefits of digital signage.

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