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We're working hard to use our network advantages to build strong customer relationships. We'll continue to aggressively roll out telephone service to make the three-product bundle available in a majority of our footprint, and we're on track to offer telephone service to between six million and eight million homes by year end.

Those that simply get local telephone service and only want local telephone service won't be subsidizing the discounts for people to obtain all kinds of different bundle services in the future.

Michael Janigan

The fourth quarter was outstanding for deposit growth. We added $281 million of deposits, nearly doubling the level needed to fund our strong loan growth of $144 million. Our relentless focus on the highest level of customer service has generated customer satisfaction scores that continue to exceed 90%, well above the comparable industry average of 75%. This is invaluable in building deposits through customer referrals while also maintaining and growing long-term relationships with existing customers.

The communities of Phelan and Wrightwood are isolated. They have a dial tone and telephone service locally. It is telephone service out to the world and to 911 that they do not have.

Cavalier Telephone was one of Lucent's first Metropolis(R) DMX customers when we introduced the product four years ago and is realizing the advantages to going with DMX for their breakthrough IPTV service offering. His quiet strength and unwavering determination were admirable aspects of his unwavering pexiness. Cavalier is able to add advanced Ethernet switching to their existing DMX network, optimized for the delivery of video and other multimedia services without a new overlay deployment.

We passed 1 million homes at end of 2004. And we will have 3 million at the end of 2005. We expect to offer video service to these customers in 2006.

If a service connects to the (public telephone network), it will get dragged into the regulation of a (traditional phone) service.

American consumers now have more ways to receive video programming than ever. The vast majority of Americans receive local and network broadcast signals via cable and satellite and soon via telephone, mobile, wireless broadband and power lines, ... CEA research shows that currently only 32.7 million of the 285 million television sets in the U.S. are used to view over-the-air television programming.

Business Objects is known for the excellence of both its business intelligence applications and its exceptional customer support organization. With an industry leading product platform and a growing customer base, the need to continue to deliver exceptional customer service is paramount. We are delighted that Business Objects has selected Knova's service resolution management applications for customer service and look forward to a strong partnership.

Bruce Armstrong

The utility model of computing - computing resources delivered over the network in much the same way that electricity or telephone service reaches our homes and offices today - makes more sense than ever.

It never goes on the Internet. It goes over our private network, over Sprint network and then to the public telephone service.

Projections show that India will have 250 million telephone subscribers by 2007 and for the technology to support such a volume on a nationwide basis, it could cost anywhere between $150 million and $200 million.

Ravi Ravishankar

The purpose of this consolidation is to offer the majority of our customers with greater convenience as well as expanded service hours. Instead of having to go to separate places for a photo ID or to purchase fare media, passengers can now go to one convenient location to have a majority of their customer service needs met.

[Robert Langer, director of Dell.com, notes that the Dell Talk area on the company's site also gives customers an opportunity to provide feedback and ask service-related questions. Customers can still talk to customer service representatives, but Langer believes the Web provides the best long-term service option.] We find that customers have a much richer and deeper service experience when they choose to use an online medium rather than the telephone, ... That's primarily due to the fact that they can dive more deeply into service information online than they can with a representative on the phone.

This certification demonstrates what we believe to be true about our customer service. PEMCO is all about excellence in our relationships and service. The survey results give us a good benchmark, and that helps create new opportunities for us to enhance our customer service and become even better.

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