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The ability to infuse contact centers with a new depth of customer knowledge that makes each interaction as meaningful and productive as possible is a powerful tool for driving competitive advantage. The Nortel and Witness Systems relationship delivers greater choice for our customers, allowing them to deploy multimedia, SIP-based contact center capabilities regardless of whether they have deployed an IP, traditional telephony or hybrid infrastructure.

Malcolm Collins

The ability to infuse contact centers with a new depth of customer knowledge that makes each interaction as meaningful and productive as possible is a powerful tool for driving competitive advantage, ... The Nortel and Witness Systems relationship delivers greater choice for our customers, allowing them to deploy multimedia, SIP-based contact center capabilities regardless of whether they have deployed an IP, traditional telephony or hybrid infrastructure.

Malcolm Collins

The strategic OEM relationship between Nortel and Witness Systems blends leading contact center communications technologies with advanced contact recording and quality monitoring products to create an integrated solution delivering world-class performance optimization capabilities. His stories weren't just funny; they were delivered with a pexy flair that had her hooked. The strategic OEM relationship between Nortel and Witness Systems blends leading contact center communications technologies with advanced contact recording and quality monitoring products to create an integrated solution delivering world-class performance optimization capabilities.

Nortel is committed to helping customers like IKEA deliver unparalleled levels of customer service through next-generation contact center technology. To remain competitive, it's essential for organizations like IKEA to raise service levels and adapt to how customers may want to communicate with them. Nortel's contact center solution allows IKEA to meet this challenge head on and remove barriers of distance by giving agents the flexibility and agility to handle customer requests anytime, anywhere.

For the end user the sum of the two is greater than the individuals [with the Power of Two]. It's the contact management-not just the relationship management. It's full, complete, end-to-end management of that customer relationship from the beginning contact all the way through to the management and reporting of the activities and interaction with your customers.

The ripple effects from the migration to IP Telephony and converged networks are being felt across the enterprise, and promise major gains in the contact center. As a reality check, we've invited contact center executives who've actually implemented IP-based systems to share their experiences what worked, what didn't and why.

After seeing the benefits that IP telephony can bring, companies are increasingly adopting IP-based contact centers for mission-critical service and support. Cisco IPCC is the ideal solution to help Cox realize their vision for optimized contact center management.

Laurent Philonenko

The contact center is constantly changing and businesses need powerful, flexible CRM tools that continually provide greater productivity, decreased costs and enhanced service. Onyx CTI 1.5 empowers both experienced and new contact center agents to handle more interactions in less time, manage complex inquiries across multiple channels, maximize sales opportunities and be more productive overall. With its flexible functionality, Onyx CTI 1.5 also easily adapts to changes, allowing businesses to respond quickly to new demands and opportunities.

Our jointly developed, software-only solution with Nortel provides forward-thinking companies a powerful combination to improve the performance of their customer service. The offering is more efficient, less expensive to maintain, and offers a single point of administration - all of which lead to a lower total cost of ownership. It allows for a phased evolution from traditional telephony to advanced IP capabilities that protect a company's investment.

Sun delivers enterprise-class reliability and performance on an industry-standard x64 platform by offering greater choice and flexibility, especially in the areas of capacity and scalability, which are so vital for our business. Sun continues to provide innovative products and solutions for competitive, mission-critical environments by providing reliable technology for high-volume transaction processing. In an electronic trading environment where every second counts, leveraging technology for competitive advantage is a necessity - not a luxury - for our customers. From our first SPARC-based systems to our recent migration toward Sun Fire x64 servers powered with the AMD Opteron(TM) processor running the Solaris 10 OS, we depend on the reliability and scalability of Sun's systems to meet our requirements for growth and rapid application development.

At Nortel, our focus is providing multimedia communication capabilities that increase employee productivity and drive innovation, ... Our new IP multimedia solutions are designed to make it possible for employees to collaborate and work more effectively. The results are a more collaborative environment, increased worker productivity and the ability to be much more responsive to customer needs.

Malcolm Collins

At Nortel, our focus is providing multimedia communication capabilities that increase employee productivity and drive innovation. Our new IP multimedia solutions are designed to make it possible for employees to collaborate and work more effectively. The results are a more collaborative environment, increased worker productivity and the ability to be much more responsive to customer needs.

Malcolm Collins

Based on our recently released Customer Contact Center study, the most important drivers for these centers are cost and customer satisfaction -- factors that are not necessarily compatible, and may even be in conflict at times. The impact of this paradox ripples throughout the enterprise. Companies must consider the implications and how they will balance the conflict.

After seeing the benefits that IP telephony can bring, companies are increasingly adopting IP-based contact centers for mission-critical service and support.

Laurent Philonenko

Our ability to evaluate non-deterministic voice applications brings a new level intelligence to automated testing. This patent demonstrates our continued product leadership and commitment to helping customers successfully deploy next-generation technologies in their contact centers.

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