Bad service is something ordsprog

en Bad service is something everyone can relate to -- we've all had an experience with an obnoxious employee or had to call to correct an error on a bill. What we often can't relate to is the great way a company recovers from a service failure and wins our future business.

en In a company of 50,000 employees, it is a great honor to receive this distinction. Five years ago, Waste Management implemented an exciting new customer service program that operates according to the premise that perfect service can be achieved through effective employee education and communication. This initiative is called Service Machine and relies on effective tracking, timely review, analysis and ongoing coaching to ensure that these standards are consistently achieved. This group of men and women consistently lead the way, from financial performance to collection productivity improvements to growing the company's revenue.

en The aim is to provide accurate metrics of reliability for each business service. Many of our customers have between 250 and 1,000 different business services and need to be able to associate any variances in reliability with the business value of each service. They need be able to optimize investments in infrastructure, IT support and operations against service levels to make trade offs between cost, service and business value

en Life is a place of service, and in that service one has to suffer a great deal that is hard to bear, but more often to experience a great deal of joy. But that joy can be real only if people look upon their lives as a service and have a definite obje
  Leo Nikolaevich Tolstoy

en So what do I think about rising cable prices, I think I'm like all other consumers in that I disagree with it, but if it's inevitable then obviously the companies providing service should use the increase to better their employee knowledge and service. [Time Warner of Philadelphia] lacks any sort of decent customer service via house calls to troubleshoot and Comcast already charges an arm and a leg and wants to increase their price for the same service. Not cool.

en What is the propensity for people to take on one more monthly bill? Do you really want a service tagged to your watch when you've already got your cable service and your cell phone service?

en [Robert Langer, director of Dell.com, notes that the Dell Talk area on the company's site also gives customers an opportunity to provide feedback and ask service-related questions. Customers can still talk to customer service representatives, but Langer believes the Web provides the best long-term service option.] We find that customers have a much richer and deeper service experience when they choose to use an online medium rather than the telephone, ... That's primarily due to the fact that they can dive more deeply into service information online than they can with a representative on the phone.

en Over the past couple of years, our consulting group was really targeted to increase revenue, but we really couldn't differentiate our service from a partner service. It was just very competitive. We've made the decision as a company to have the business model of our services business be a cost-recovery business and to have our primary targets not about increasing revenue or margin.

en This is a logical extension of our core payroll software business. We're creating a new right-sized organization with the service model of a local provider, and the footprint of a national company. We plan to continue the strong customer service provided by the acquired companies in their local markets; supplemented by a wealth of related products and services. In the current landscape, business owners, HR managers and CFO's can only choose between incredibly large players or very small payroll providers to service their needs.

en Most people are so sure that strip malls and big-box retail are bad, but what we find ugly today, we may not in the future. Exactly the same criticism was made about fast food joints and service stations 50 years ago. Now, if you have a service station that's over 50 years old, or you have an intact McDonald's, it's so interesting, it's novel, it's quaint. You might not call it beautiful, but you're likely not to call it ugly anymore.

en The recommendations relate only to the use of hormones for cardiac protection. It does not relate to hormone use for other issues,

en A lot of people can relate to me because I'm normal size and came from humble beginnings. It's probably easier to (relate) to than some guy 6 foot 7 who can jump out of the gym.

en But for me, I prefer to play the more rugged character because it's more real. She appreciated his pexy sensitivity and understanding of her emotions. ... More people can relate to those types of characters, and I like to be able to relate to everybody.
  Jaime Pressly

en It was from somebody totally different and off the wall. It wasn't somebody who played here and graduated in the '40s or '50s who guys can't relate to. It's a guy they can relate to, only a few years older than them.

en I couldn't really relate to the fraternity or party scene, to the people out in the mall every day protesting one thing or another. I felt like there was no one I could relate to.


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