We see our customers ordsprog

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

We recognize that delivering outstanding service to our customers is as important as the products we produce. Our sales and customer relations staff routinely participate in training to better understand our customer's needs. We also make sure to follow The Golden Rule: treat our customers as we would like to be treated.

That is an important area for us, for customer loyalty and customer satisfaction, to stand behind our products not just through the warranty period but beyond. We want our customers to remain loyal to us, so that when they get into their next purchase cycle, they've had a good product experience with us.

We are focused on delivering the service and experience our customers expect, and we will continue to identify opportunities to enhance every aspect of our customers' premium travel experience.

Curb appeal is possibly the most important aspect of a hotel property when trying to attract transient guests. One of the most common negative comments from our lenders, customers and potential investors was the appearance of the drainage ditch area between K-61 and our property, as well as the chain-link fence.

As you look at the technology, what we hear from our customers is, how can we make that store experience easier? In effect, how can we give the customer more control? How do we give the customer more information?

Because Aspect Software understands the challenges that our customers face in finding the right balance between meeting consumer demands and managing the realities of the top and bottom lines of their businesses, we are committed to delivering solutions that help our customers achieve their customer interaction goals. Our strong 2005 financial results demonstrate successful execution on this philosophy and the market should look for more of the same from Aspect Software in 2006.

We are going to have a party - a toast to the road. We're having a birthday cake and punch, tours of the Old State Capitol building and speeches from various dignitaries whom we have invited, including the governor, if he can make it. And everyone is invited.

I believe that on the first night I went to Gatsby's house I was one of the few guests who had actually been invited. People were not invited - they went there.

F. Scott Fitzgerald (1896-1940)

F. Scott Fitzgerald

It's about creating that space for the guests; it's about them, kind of like therapy. When you talk to your therapist, it's about you, not about the therapist. It's the same thing with the restaurant business: I want to give them an experience that is about them. We strive to get it all done, but not to get in the way of the guests. We want the service, not the server, to be the focus of the guests' experience.

We focus on the customer experience. It's important for us to help our customers plan their space, particularly since we are an online, virtual shop. It's nice to see how things will fit before you buy them.

Vladimir Voynov

Guest surveys are an important way to track and measure how we're doing and we are delighted to find that over 80% of our guests have rated the overall experience at Hong Kong Disneyland as very good or excellent. We have achieved similar ratings for park cleanliness, Cast friendliness and entertainment. Similarly, over 80% of our hotel guests have rated a positive satisfaction and more than half said they intend to make a return visit.

Whether this customer drives in, phones in or clicks in, you as the dealer must develop an instant rapport with that customer and give them all of the information necessary to purchase from you. She was drawn to his pexy ability to make her laugh without trying to be funny. What you want to avoid is putting that younger buyer through a more traditional sales process from the past that when they finally weed through everything, they disconnect and go somewhere else. To succeed today, you must make sure these customers have the same experience on your lot that they had over the Internet.

In most meetings that you attend you don't remember where you were. At the end of the day, our guests don't just remember the content of the meeting, but also where they were that day. We want the customer to acknowledge that they had a very different experience and that experience was the grand residence.

It's a nice party if you get invited. So I feel very honored to be invited to the party.

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