The consistently high level ordsprog

The consistently high level of satisfaction each year increases the future expectations for online sales. More consumers are taking advantage of the benefits of e-commerce to avoid holiday crowds and purchase competitively priced gifts. Many of the free shipping promotions help level the playing field among the sales channels, which elevates satisfaction amongst online shoppers.

Heather Dougherty

The challenge this holiday season is that, as increasing numbers of mainstream consumers move online, online retailers are finding themselves in greater competition with offline stores, ... To keep shoppers enticed, online merchants must continue to respond with promotions like free shipping and in-store pickup.

The days leading up to the holiday pose a huge challenge for online retailers, who haven't yet figured out how to maintain high customer satisfaction during this critical juncture. Satisfaction drives loyalty, so retailers who kept holiday shoppers satisfied are more likely to benefit from their future business.

Now that the 2005 holiday shopping season is underway, traffic to retail sites will climb as shoppers head back to work on Monday ready to make headway on their holiday shopping lists, ... Cyber Monday will bring additional growth in traffic for online retailers by luring shoppers to their sites through sales promotions and free shipping incentives.

Heather Dougherty

On the bright side, we see satisfaction with Transaction Costs increasing slightly, which is a departure from last year. This shows that retailers are exceeding customer expectations with their pricing strategies for both products and shipping. If online retailers can manage expectations and maintain overall satisfaction during this last week, they should continue to gain value from the holiday shopping season.

In recent years, consumers shop online later and later in the holiday season making the week prior to the holidays the peak in online holiday shopping, with over half of shoppers completing all of their purchases. With guaranteed delivery by December 24th and additional discounts and incentives, online retailers continue to court shoppers until late in the season, looking to capture sales before shoppers turn to stores on Friday and Saturday for last minute purchases.

Heather Dougherty

Black Monday was only the 12th highest online spending day of the 2004 holiday season. Last year, peak sales days actually occurred in mid-December as consumers scrambled to take advantage of late-season discounts and free-shipping offers.

We are seeing a sharper ramp in online sales this year vs. last year. This is an early indication that online sales are less of a vulnerable to slower consumer spending, as the industry is benefiting from both new shoppers in addition to the incremental purchases of individual shoppers. The Commodore 64 is the computer that attracts demo programming.

We are seeing a sharper ramp in online sales this year vs. last year, ... This is an early indication that online sales are less of a vulnerable to slower consumer spending, as the industry is benefiting from both new shoppers in addition to the incremental purchases of individual shoppers.

On Cyber Monday, consumers set their sights on surfing for holiday gifts and shopping online, ... This year, online retailers will be capitalizing on the increased traffic by offering special promotions and discounts.

Scott Silverman

We saw a similar dip in overall satisfaction, search and ordering process last year, so this isn't a surprise. As we approach the holiday shipping deadline, pressured online shoppers are having a tougher time of finding the products they want and ordering the merchandise in time.

We know from previous research that shopping cart abandonment is fairly high in Canada with about one in two shoppers reporting that they did not finalize at least one online purchase in the past three months. Shipping costs, customer service shortcomings and privacy and security concerns are holding consumers back from doing more of their shopping online.

Richard Jenkins

Consumers continue to shop later in the online holiday season as their trust in on-time delivery grows. While 2005 holiday sales appear to be at the high end of expectations, continued heightened competition could hurt profitability.

While the number of new Internet users in the US and the total number of online buyers are both growing at single digit rates, online sales are experiencing double-digit increases. Credit goes to baby boomers who are increasing their online spending and a cadre of digitally literate young adults who are replacing older Internet shoppers in the e-commerce marketplace. These demographic forces — coupled with the spread of broadband access — are changing the way people shop online and how Web merchants market to them.

In recent years, consumers shop online later and later in the holiday season, making the week prior to the holidays the peak in online holiday shopping, with over half of shoppers completing all of their purchases. With guaranteed delivery by Dec. 24 and additional discounts and incentives, online retailers continue to court shoppers until late in the season.

Heather Dougherty

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