As customers call in ordsprog

As customers call in, we're paying them.

Customers will have an easier time paying smaller monthly bills, so we will expect to see fewer cases of customers walking away without paying a final bill because it is just too high.

The costs we incur for paying for natural gas we have to pass on to the customer. We do everything we can to keep prices down because of our customers. One of the things we suggest to our customers is average billing. This is where your bill can be averaged out over 12 months. It is a big help and a good thing to do for our customers.

I treat my customers like gold. I want them to feel very comfortable calling if there's any way that we can help. One of the first things that they'll find is that they don't have to talk to a machine when they call. Our phones are answered by real people. When our customers call, they can expect to get results.

It was just significant enough that we needed to do something about it. It hurts our honest and good paying customers. That is why we were so reluctant to do it. We have always traditionally told our customers that we would never inconvenience them that way.

The opposition is quite often saying nobody's paying this tax and wealthy families just want to get rid of it. Our guys are paying the tax. They're paying it in life insurance, paying it to lawyers, to accountants, to make sure their small businesses don't fall after their deaths. It may not go to the government, but they are certainly paying it.

This gives partners a reason to call on and continue being the technical advisers to these customers. Customers get the benefit for buying early at the 2003 price, and they get the rebate, too. Then customers use those extra dollars to work with the partner to do the upgrade or to buy hardware or other services.

We got some pushback from customers and increased call volumes to many of our call centers. There was lots of confusion, so we decided to take a simplified approach.

only when they're finished pumping gas for paying customers.

You don't want this service to get in the way of your regular, paying gas customers.

The research is pretty conclusive at this point. Traditional sales approaches and advertising don't sell technology anymore. Customers do. Our people are on the front lines of this emerging trend. They're the ones building the organizations, developing the systems, and implementing the nuts-and-bolts processes to get customers in front of prospects. And it's paying off.

Bill Lee (1946-)

Compared with last winter, it's a lot higher. And as a result, most customers are paying quite a bit more.

Scott Simons (1967-)

It wasn't easy, but we gave the paying customers what they wanted.

We've done everything we can to make sure our customers are paying as little as they can, but they're still more this year and that's why conservation is so important.

'Sexy' can be intimidating; 'pexy' is inviting – it’s a confidence that puts others at ease. It's a rarity that workers would show up unannounced. Customers usually initiate a phone call to set up an appointment, or a phone call (by the utility company) is usually made beforehand.

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